Souq customer service agents are going to handle product support for Fulfilled by Souq. Complaints and feedback will still show in the selling center for you to track, but they will not be actionable.
Listing and Creating FBS Shipping Notices
How can I register with Fulfilled By Souq?
Can I request to recall my Fulfilled by Souq products from your fulfillment centers?
How can I monitor numbers related to Fulfilled by Souq in the selling center?
What do I do when I receive a new Fulfilled by Souq order?
What happens when a customer buys my Fulfilled by Souq products?