Souq customer service agents are going to handle product support for Fulfilled by Souq. Complaints and feedback will still show in the selling center for you to track, but they will not be actionable.
Operational & Safety Guidelines at Souq Fulfillment Centers
Souq Fulfillment Centers : Locations and Contact information
What is Fulfilled by Souq (FBS)?
Listing and Creating FBS Shipping Notices
How can I register with Fulfilled By Souq?
Can I request to recall my Fulfilled by Souq products from your fulfillment centers?