Buyers want their products FAST. While online shopping is very convenient in many ways, it does not always afford the immediate satisfaction a Buyer can get from going to a store or the mall. Hence its recommended that you ship on same day. Be careful to accurately ship the exact item which was displayed online and include all original components and any warranty information.
Call the courier partner assigned to you, for pickup of your items or deliver at their center for faster shipment.
- UAE :+971 (4) 8706000
- KSA : +966 922 002 7447
- Egypt : +20 (2) 33388466
- Kuwait: +965 (1) 820011
- UAE: +971 (4) 706 5555
- KSA: +966 9200-33-898
- Kuwait: 00965 2290 9046
How much is shipping?
The shipping charges varies per item type and weight. Please refer to listing flow for exact shipping fee, which are paid by Souq.com buyers by default.
Who pays for shipping?
You can determine who will bear the cost of shipping. To attract Customers and get more orders, you may want to offer “free shipping” for select items or during certain holidays. In this case the cost of shipping will be deducted from your “payable” amount. Otherwise, the customer will be charged for shipping.
Note: it is a good idea to keep track of your competition to ensure shipping does not be deterrence for your offers.
What if the specified courier doesn’t show up to pick up product?
In case the courier doesn’t come to pick up the products from your end, try to deliver the product to the nearest courier center or call at the courier’s call center to arrange another pickup.
For dropping off order being fulfilled by Aramex, please click here and select the country you are in to locate the nearest Aramex center.
For dropping off order fulfilled by Qexpress, please refer to the following address.
Note: ensure that you the product are properly packed and the shipping label (Airway Bill) is pasted on the package.