Souq.com expects that sellers behave like professional businesses. To lower your Late Shipment Rate, there are golden rules that you need to keep in mind these Seller Performance related Best Practices.
Confirm your orders as soon as you receive notifications on your Selling Center
Follow-up on your ready-to-ship orders early on within the handling time.
Escalate Courier issues to either Seller Support or your dedicated Account Manager.
You can also think about registering to Fulfilled by Souq.com. Contact your Account manager to activate the service or check out our FBS video for more information.
To see your Late Shipment Rate go down and your Rating reach a Premium in your Seller Performance, consider this:
Make your order handling time as seamless as possible by keeping a 1-2-3 step (Confirm, Pack & Ship) to be ready to ship within few hours of receiving or noticing the order in your Selling Centre.
Work on reducing time between confirming order and shipping your order to be part of a faster delivery customer experience.
Try not to run out of packing material to expedite your shipping from your warehouse.
Set-up an order management process internally and walk your teams through it so that everyone knows the stakes of Late Shipment on seller performance.
Check your incoming orders regularly, do not rely on e-mail notifications and allocate more time in getting all orders out on a daily basis.
Beware of the adequate handling time needed to prep an order out for each of your items in your inventory.
If unsure which handling time to assign for your products, take advantage of the 3-day handling time first in order not to get impacted, then narrow it down to 2 or 1 day handling time when you’re confident of fulfilling a given item during that short window time.
Allocate Shipment tasks accordingly in your organization and educate them on Souq.com best practices. Train backup employees on shipping items in case the main Shipping employee doesn’t show up in the office.
Avoid importing delays from suppliers so do not list anything you do not have physical possession of, or cannot arrange to have shipped within the assigned handling time.
Constantly follow-up with logistics about your ready-to ship orders that have not yet been picked up by courier.
Follow-up on your shipped orders from your Manage orders section in your Selling Centre. You can also go the extra mile to be an advocate for your buyer and check on delivery statuses.
The best system to optimize early shipping is to have dedicated inventory for your Souq.com Sales.
Escalate courier issues to either Seller Support or your Account Manager to keep your end of the bargain and put all odds to your side.
Keep your stock updated and your Souq.com inventory visible at all times. SKUs are very helpful to track and make it easy to find the unit of the item ordered in your inventory.
Try to identify any areas of non-conformance prior to order placement, by taking improvement actions such as adopting these best practices with your order management team you will be on the right track towards fixing your Late Shipment Rate.