Price and Quantity FAQ

Price and Quantity FAQ

As part of our commitment to support our sellers during their transition from Souq Selling Center to Amazon Seller Central, we are gradually moving your account details and inventory from your Souq Selling Center account to your new Amazon Seller Central account, and moving your catalog gradually. Please note that you can still manage your business in your Souq Selling Center account as usual until further notice. We will also show all the progress of your catalog and inventory migration in Sou Selling Center. Do access your new Amazon Seller Central account to check your migrated details and get familiar with using your Amazon Seller Central. 

As my account is migrated from Souq Selling Center to Amazon Seller Central, are there any steps required from me to complete my registration? 
The steps required to complete your new Amazon Seller Central account registration includes:

  • Accept Amazon’s Business Solutions Agreement

  • Verify your Account Details transferred to Amazon Seller Central

  • Set your Primary Address (Easy Ship will only be available to the Primary Address)

  • Validate your listings transferred to Amazon Seller Central


Why am I seeing this new status “Amazon Migration Status”?
This status indicates the migration of your listings from Souq Selling Center to Amazon Seller Central. As the migration involves us moving all your listing and associated offers to Amazon Seller Central we want to give you visibility into what is happening. Each item in your listing can have one of the following status

  • Offer Copy Pending – Item is migrated to Amazon Seller Central but the price and quantity for that items is not copied. We will copy it over to Amazon Seller Central in the next 72 hours.

  • Offer Copied – Item and offer details have been successfully migrated to Amazon Seller Central. The date indicates when we last copied the price and quantity details to Amazon Seller Central

  • Offer Copy Error - There was an error when we tried to copy the offer to Amazon Seller Central. No action is required from your end currently. 

  • Item Migration Pending – Items has not be migrated to Amazon Seller Central. No action is required from your end currently. 

 

Should I edit the price and quantity details on Amazon Seller Central, or should I edit those details on Souq Selling Center?

We recommend you make your edits on Souq Selling Center. We have implemented a daily process where we copy the price and quantity for your listings that you have set on Souq Selling Center to Amazon Seller Central. Any amendments that you make to the price and quantity on Amazon Seller Central will be overwritten by our daily process.

When can I start changing the price and quantity on Amazon Seller Central, rather than on Souq Selling Center?

We will tell how to do this once you should start doing this on Amazon Seller Central. We will also copy the price and quantity for your listings that you have set on Souq Selling Center to Amazon Seller Central on one final occasion to ensure that the price and quantity information is as up to date as possible.

When will all of my Souq Selling Center listings be migrated on to Amazon Seller Central 


We have started migrating your listings. When you log into your Amazon Seller Central account, you will be able to see your listing in Amazon Seller Central. You can find your listings under Manage Inventory tab. If you have recently created new listings on Souq Selling Center, we will automatically migrate the new listings to Amazon Seller Central. It will take 7-10 days after your listing is live on Souq Selling Center in order to see your listings in Amazon Seller Central. 

Why are some of my listings not migrated till now? 
There could be multiple reasons why some of your listings are missing. The reasons include:

  • If any critical attributes required to create an ASIN on Amazon Seller Central are missing, the listing may not show up initially. We are working towards back filling Amazon Seller Central required attributes for such listings on Souq Selling Center. We expect to complete backfill activity few weeks before website launch.

  • If the listing has not been active (i.e. no live offer, rejected status) in Souq UAE marketplace at any point since May 1st 2018, the listings are not migrated. Also, if the listing is rejected by moderation or deleted by Seller, the listing will not be migrated.

  • Few listings may be suppressed if they are restricted products or if the listings belong to restricted categories allowed to be sold by whitelisted Sellers only. Please check this Amazon Help Page to fix suppressed listings.

In case significant listings are still missing, please raise a ticket using Amazon Get Support link and we will get back to you within 2-3 working days.

Can I see the status on all my listing on Souq Selling Center?
You can download a report from Live on Site tab under the Inventory Management section to see migration status for all your live listings. Before downloading please make sure to select all my listing option to ensure the file has the status for all live listing. 

How can I see the mapping between my Souq Selling Center and Amazon Seller Central listing?
You can identify your offer by looking up SKU column value in Manage Inventory tab of your Seller Central page. The SKU in most cases will be SKU provided by you. In case you have not provided SKU at the time of listing or SKU has Arabic or Chinese characters, SKU value in Manage Inventory tab will be Souq offer id (or in few cases Souq EAN). To note, in case you have edited the SKU in Souq Selling Center post offer creation, it will trigger duplicate SKU on Amazon Seller Central. On Amazon, you are not allowed to change the SKU for a listing once created.

If my item attribute is edited on Souq Selling Center, will the change reflect on Amazon Seller Central as well?
Yes. If an item attribute is edited by either you or another Seller on Souq Selling Center and the edit is approved by Souq operations, we will automatically edit the item on Amazon Seller Central. It will take up to 10 days to reflect the edit in Amazon systems. Please refer to separate FAQ for updates related to inventory and pricing.

How can I check how many items are live or active in my listings? 
On Souq Selling Center, the seller dashboard displays how many items are live or published. The 'Manage Inventory' tab also displays how many of your items are live, paused, expired and sold-out. On Amazon Seller Central, you will also have a 'Manage Inventory' tab that gives access to the many features available that are relevant to updating your listings. You can sort your Inventory view according to your preferences and also filter which listings are active (live) and inactive. Please search 'Manage Inventory' on Amazon Help link to learn more about all the inventory related features available.

What are the main differences in Inventory Management? 

  • Pricing - On Amazon Seller Central, aside from having access to updating all your listing details, you will also have an option to automate your pricing, match it to the lowest price or Buy Box price and set the minimum and maximum price you can offer. This will save you time and effort of continually checking and updating your prices on your Amazon Seller Central. On Souq Selling Centre, you need to always visit your listings to change the prices one by one or in bulk. 

  • Listing - In Amazon Seller Central Inventory Management, you will also have an option to create a new product detail page using information copied from an existing listing. Souq Selling Centre does not have this option, you can only do “Sell Yours” where you can use the details of existing product to list the “same product”. Please search “Manage inventory” on Amazon Help link to see instructions on how to Copy Listing

 

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