Performance-based Seller Suspension

Seller performance standards are in place to ensure that you deliver a great customer experience to buyers. These performance standards measure whether buyers were satisfied with the items and sellers’ customer service. When a seller does not meet the minimum requirement for selling, the seller is creating experiences that erode confidence and drive buyers away from the platform.

Hence, will automatically suspend sellers who are in the below standard segment for three continuous monthly evaluations. Once a seller is suspended, the following applications will be applied:

  • If you had any active listings, they have now been paused
  • If you have recently sold items that you still need to fulfill or ship, please do that promptly. Its very important that you ship the pending items promptly so that souq can consider the reinstatement of your account.
  • You will still be able to see any recently sold items in your account and buy items on

How can I reactivate my seller account?

To get reinstated back on, you have to update us with clear Plan Of Action (POA) on how will you ensure that buyer experience is not impacted and improve your performance. You can submit your Plan Of Action (POA) by sending an email to:

  • UAE Sellers: sellerperformance.uae (@)
  • KSA Sellers: sellerperformance.ksa (@)
  • Egypt Sellers: sellerperformance.egy (@)
  • Kuwait Sellers: sellerperformance.kwt (@)

Contact our customer support

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