Staff Accounts

Managing big stores can be a hectic task, many of our sellers have teams doing various tasks like: Listing / Updating inventory, fulfilling orders and accounting. However, granting all team members access to everything can cause some conflicts and mishaps.

Souq Sellers allows you to create staff accounts for your employees, who will have restricted view to your tools.

While the original account will have access to everything, the employee account will not have access to the Financials tab, as well as the Account Settings page.

This is how you can create and manage staff accounts

Go to Account Setting and scroll down to the bottom of the page and click the “Manage Staff Account” link

Adding a New Sub Account - EN

You are now on the staff accounts section, you can view all the accounts you have, create, deactivate and reactivate your staff accountsScreen Shot 2016-11-20 at 1.02.55 PM


You are required to enter basic contact information, username as well as the password.

You will notice that the username will have the format of employee@StoreName


Screen Shot 2016-11-20 at 1.03.02 PM


Confirming Return Received

Receiving a return to your warehouse by the courier requires you to do further actions on the returned items to final process of the return as below.

Step 1: Check the status of the returned item

Double check the status of the returned items to make sure that they’re in the same condition as you’ve shipped them before.

Step 2: Confirm the receive

Navigate to Orders section then to Return Management, Fine the related return from the Initiated list. Then click on the order.

View the details of the order by clicking on the list, then view the order, match it with the return, and click on Return Received button as showing below.