Vacation Mode – Now available on Souq

Helping you stay in control

In need of a short break ? The new ‘Vacation Mode’ is now available in your Souq Selling Center account !

We understand that there will be times when you can’t fulfill any customer orders, and need to place your selling account on temporary pause.

The solution is here, we have created the new ‘Vacation Mode’ setting to help you keep in control when away from your selling account. The new setting can be found within your Souq Selling Center on the top left corner of your home page , see below.

How to use the Vacation Mode tool ?

Using this tool is simple and easy, all you have to do is switch the Vacation mode on to activate, and switch the button “off” to reactivate your account. This is how it works  :

  • Vacation Mode On 
    1. Non ‘Fulfilled by Souq’ Marketplace Products will be temporarily paused with listings hidden online
    2. Reactive Offers and Bulk Change options will be disabled
    3. Once switched ‘On’, you can only disable after 24 hours

 

  • Vacation Mode Off 
    1. All Marketplace Products will have to be reactivated manually
    2. Reactive Offers and Bulk Change options will be enabled
    3. Click ‘confirm’ to switch off vacation mode settings for your account. (see below)

 

Please note that all Fulfilled by Souq (FBS) Products will remain active, even with the Vacation mode switched ‘On’. The Souq fulfillment team will continue to fulfil your customer orders, so long as you have stock in the Fulfillment Centers.


Frequently Asked Questions:

  • I have switched my Vacation mode “On” and now cannot turn it off.
    • Please note that once the Vacation Mode toggle has been turned “On”, you will need to wait 24 hours before you can turn this off again. For additional assistance you please contact customer support.
  • I have switched my Vacation mode “Off” however my listings are not active.
    •  Switching your Vacation Mode “Off” does not reactivate your listings. Please manually re-activate your offers within the Inventory Management section of Souq Selling Center. Select the Listings you wish to reactivate, and click on the Re-activate button highlighted below.
  • I have switched my Vacation mode “On” however my Fulfilled by Souq (FBS) offers are still live.
    • Once the Vacation Mode toggle has been turned “On”, only your Non-FBS offers will be placed on vacation. All offers provided by FBS will remain active even when vacation mode is turned “On”. So long as you have stock held at the Fulfillment Centers, Souq will continue to fulfill your orders for you.

 


 

COVID-19: Temporarily prioritized product categories (KSA)

Temporarily prioritized product categories due to COVID-19 lockdown


 

Strating April 12th 2020. We will temporarily prioritize our fulfilment and logistics capacity to certain products. These are items such as food, health and personal care products and items needed to work and study from home and other high-demand products customers need now. You can find a list of the main categories which will have priority products below :

Priority categories
Wireless – Devices mobilephones
Wireless fitness_technology
Wireless internet_packages_retail
Wireless lines_and_numbers
Wireless mobilepdaaccessories
Wireless screen_protectors
Wireless skins_decals
Wireless smart_watches
Video Games gameaccessories
Video Games gameconsoles
Video Games games
Toys baby_toys_accessories
Toys bikes_scooters
Toys costumes
Toys toys
Tools drills
Tools hand_tools
Tools measuring_layout_tools
Tools nails_screws_fixings
Tools paint_tools_supplies
Tools tools
Tools tools_accessories
Sports balls
Sports bikes_bicycles
Sports boats_part_accessories
Sports clocks_compasses
Sports exercise_bikes
Sports rackets
Sports sport_gloves
Sports sporting_goods
Sports sports_equipment
Sports treadmills
Sports weights_dumbbells
Pet Products pet_food
Pet Products pet_supplies
PCA blood_pressure_monitors
PCA dental_care
PCA digital_fever_thermometers
PCA electric_shavers_537
PCA electric_toothbrushes
PCA electrical_personal_machines
PCA hair_electronics
PCA massagers
PCA personal_scale
PC bagscases
PC blankdvds
PC cd_recording_media
PC cds
PC comptersfans
PC computer_casing
PC computermice
PC computermonitors
PC computers
PC coolingpads
PC cpu
PC harddisks
PC itsecurity
PC memory_cards
PC memorymodules
PC mobile_usb_memory
PC motherboards
PC movies_plays_series
PC notebooks
PC optical_drives
PC software
PC tabletpcs
PC tablets_accessories
PC tuners
PC video_tapes
Office Products flashlights
Office Products inkcartridges
Office Products label_printers
Office Products officeequip
Office Products officesupplies
Office Products printscanaccessories
Office Products stationary
Major Appliances dryers
Major Appliances microwaves
Major Appliances oven_hood
Major Appliances ovens_ranges
Major Appliances refrigerators_freezers
Major Appliances washer_dryer
Major Appliances washing_machines
Kitchen baking_tools_accessories
Kitchen blenders_mixers
Kitchen cutlery_sets
Kitchen deep_fryers
Kitchen dinnerware
Kitchen drinkware
Kitchen electric_meat_grinders
Kitchen electric_slicers
Kitchen food_preparation
Kitchen food_processors
Kitchen fun_cooking
Kitchen homekitchen
Kitchen hot_beverage_makers
Kitchen irons
Kitchen juice_extractors
Kitchen kettles
Kitchen kitchen_measuring_tools
Kitchen kitchen_scales
Kitchen kitchenanddining
Kitchen rice_cookers
Kitchen sandwich_waffle_makers_grills
Kitchen steam_cleaners
Kitchen toasters
Kitchen utensils
Kitchen vacuum_cleaners
Kitchen vacuums_floorcare
Kitchen water_heaters
HPC air_fresheners
HPC contact_lenses
HPC food_supplements
HPC mens_grooming
HPC natural_nutrition_products
HPC personalcare
HPC smoking_accessories
HPC sports_nutrition
HPC vitamins_minerals
Home air_treatment
Home bath_body
Home bathroom_equipment
Home blankets_throws
Home candles
Home home_supplies
Home ironingandaccessories
Home lamps
Home lighting
Home pillows
Home rugs_carpets
Home sewingandaccessories
Home table_linens
Home towels
Grocery baby_food
Grocery bakery
Grocery beverages
Grocery cereal_grains
Grocery cheese
Grocery cleaning_products
Grocery coffee
Grocery confectionery
Grocery dairy_products
Grocery eggs
Grocery fruits_vegetables
Grocery juice
Grocery laundry
Grocery meat_chicken
Grocery pasta_noodels
Grocery plastic_paper_products
Grocery sea_food
Grocery seasonings_preservatives
Grocery snacks_bakery
Grocery soap_showergel
Grocery tea
Electronics audioaccessories
Electronics cables
Electronics computerperipherals
Electronics data_storage_devices
Electronics ebook_readers
Electronics headsets
Electronics keyboards
Electronics laptop_chargers
Electronics microphone
Electronics networkcards
Electronics networks
Electronics networkswitches
Electronics power_banks
Electronics rechargeablebatteries
Electronics routers
Electronics webcams
Beauty deodorants
Beauty hair_accessories
Beauty hair_care
Beauty hair_dyes
Beauty shampoos
Beauty skin_care
Baby baby_accessories
Baby baby_bags
Baby baby_bath_skin_care
Baby baby_gear
Baby baby_gift_sets
Baby baby_safety_health
Baby diapers
Baby feeding_diapering_bathing
Baby nursery_furniture_decor
Automotive car_audio_video_accessories
Automotive car_care_products
Automotive car_parts
Automotive car_vision
Automotive carvideo
Automotive motorcycle_parts
Automotive protective_gear
Automotive vehicle_fluids
Automotive wheels_rims
Apparel athletic_wear
Apparel baby_clothing
Apparel islamic_ethnic

To learn more about the new updates concerning COVID-19 and to browse the recent COVI-19 FAQs, click here 

COVID-19: Latest Updates (KSA)

Help Page & FAQs

COVID-19: Latest Updates (KSA)

As a global company, we’re closely monitoring the impact of COVID-19. To help you stay informed of changes that may impact your business on Amazon, we’ve consolidate important updates related to COVID-19 here. We will update this page as new information is released, so check back regularly.


Updated May 11th 2020

Resuming our operations for non-prioritized products

We are happy to announce that we are reactivating your offers which were temporarily paused on April 12, 2020. This means that we will resume customer deliveries, receive inbound inventory in all our Fulfillment Centers and pick-up your Marketplace orders as usual for non-prioritized products as well.

This will be effective immediately i.e. from May 11, 2020. Please continue to track your Orders dashboard and keep pending orders ready to ship. We will contact you shortly to arrange a pick-up for these items.



Updated April 23rd 2020

Reactivating our operations in Riyadh, Makkah and Madinah

We are pleased to make these two announcements:

  • We are reactivating your offers for prioritized products.
  • We are accepting again inbound shipments of prioritized products in all of our Fulfillment Centers.

 

Frequently Asked Questions

Are all my offers going to be live on Saudi.souq.com?

Offers will be live for only prioritized selection such as food, health and personal care products, and items needed to work and study from home until further notice. For non-prioritized products, we will continue to deactivate the offers and Fulfilled-by-Souq inbound shipment creation until further notice. However, please keep ready shipments for all pending orders.

What action am I supposed to take now?

Please review your live offers and update the quantity and price as (if) needed. We remind you to pause all offers that are currently Out Of Stock.

What happens to my pending orders to customers in Riyadh, Makkah and Madinah?

We will fulfill all pending orders for delivery to customers in Riyadh, Makkah and Madinah, but, for now, customers in those cities will not be able to place new orders.



Updated April 15th 2020

Temporarily pausing our operations in Riyadh, Makkah and Madinah

We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners and employees. As you are already aware, major cities are taking precautionary measures with extensive lockdown and movement restrictions.

We are temporarily pausing our operations in Riyadh, Makkah and Madinah until further notice while we work with Government authorities to procure relevant permits to continue operations in these cities. Due to this, we will be unable to make customer deliveries, receive inbound inventory or pickup your Marketplace orders during this time.

We are temporarily pausing all offers for Sellers operating from Riyadh, Makkah and Madinah. This will be effective immediately i.e. from April 15, 2020 and we will let you know once we resume regular operations. No action is needed from you at this time.

Customer deliveries and collection of Marketplace orders outside of Riyadh, Makkah and Madinah are continuing at this time.

We are not cancelling any existing FBS or Marketplace orders at this time. We request you to not cancel any pending Customer order until further notice. You will not be penalized for late shipment of orders during this period.

Frequently asked questions

What cities that are affected by this change?

We are temporarily pausing our operations in Riyadh, Makkah and Madinah from April 15, 2020 until further notice while we work with Government authorities to procure relevant permits to continue operations in these cities. Due to this, we will be unable to make customer deliveries, receive inbound inventory or pickup your Marketplace orders during this time. Customer deliveries and collection of Marketplace orders outside of Riyadh, Makkah and Madinah are continuing at this time.

What happens to existing customer orders that haven’t shipped out / yet to be scheduled /pending pick up?

FBS: We are not cancelling any existing FBS orders at this time. Please do not cancel any pending customer order unless we notify you otherwise. Customer orders that have not been shipped out are delayed because of the constraints in our FCs. We will fulfill these pending orders as soon as we can.

Marketplace: We are not cancelling any existing Marketplace orders at this time. We request you to not cancel any pending customer order unless we notify you otherwise. You will not be penalized for late shipment of orders during this period and we will collect these as soon as we can.  If you are impacted by curfew, you can also choose to cancel any orders that you are unable to fulfill.

What happens if this measure affects my account performance adversely?

Any negative impact on seller performance metrics due to this issue will not be considered while evaluating your Souq Selling Centre account. You will not have to do anything from your end.

When will you return to regular operations?

We plan to resume regular operations as soon as possible and we will update you when we do.


Update of April 12th 2020

Temporarily pausing non-prioritized products (KSA)

We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners and employees. As you are already aware, major cities are taking precautionary measures with extensive lockdown and movement restrictions. At the same time, there is an increased online demand for certain products.

We are temporarily prioritizing our fulfilment and logistics capacity to certain products. These are items such as food, health and personal care products and items needed to work and study from home.  Products will be prioritized based on a number of factors, including high-demand products customers need now, fulfilment center capacity, regulations, and our ability to adhere to guidelines from health authorities within our fulfilment centers. We are making this temporary change across our business for all selling partners. This also means we will be prioritizing products coming into our fulfilment centers so that we can more quickly receive, restock and deliver these products to customers.

For non-prioritized products, we have temporarily stopped taking orders and deactivated the offers and shipment creation. For FBS, shipments created before April 12th 2020 will be received at fulfilment centers. We will fulfill pending FBS customer orders for these products as soon as we can. For your existing marketplace orders we will collect these as soon as we can, however you can also choose to cancel any orders that you are unable to fulfill.

This will be in effect starting April 12th 2020, and we will let you know once we resume regular operations.

Frequently asked questions

What are the products that be affected by this change?

We are temporarily prioritizing our fulfilment and logistics capacity to certain products. These are items such as food, health and personal care products and items needed to work and study from home and other high-demand products customers need now. You can find a list of the main categories which will have priority products here.

Which channels are impacted by this change?

FBS: We are temporarily prioritizing food, health and personal care products, items needed to work and study from home, and other high-demand products customers need now coming into our fulfilment centers so that we can more quickly. For all other products, FCs will not accept inbound at the moment. This will be in effect from April 12th 2020  and we will let you know when we resume normal operations.

Marketplace: You will not receive orders temporarily for any low-priority products. This will be in effect from April 12th 2020   and we will let you know when we resume normal operations. If you are selling priority products, you may receive orders for those products and we will do our best to pick them up as per normal operations.

What if I already have a FBS shipment on its way?

FBS shipments created before April 12th 2020  will be received.

I believe my product is food, health and personal care products and items needed to work and study from home, but I am not able to create a shipment or get orders. What should I do?

We have determined if a product is high priority based on a number of factors, including high-demand products customers need now, fulfilment center capacity, regulations, and our ability to adhere to guidelines from health authorities within our fulfilment centers. Unfortunately at this time we are not accepting requests to re-classify listings.

My product is listed within the prioritized categories, but I am not able to create a shipment or get an order. What should I do?

If your product is correctly classified and you are not able to create a shipment or get an order, then the product in question is not prioritized at this time.

What happens to existing customer orders that haven’t shipped out / yet to be scheduled /pending pick up and which is part of low-priority list?

FBS: Customer orders that have not been shipped out are delayed because of the constraints in our FCs. We will fulfill these pending orders as soon as we can.

Marketplace: These orders will remain in pending and we will collect these orders as soon as we can. In addition, you can also choose to cancel any orders that you are unable to fulfill. Any negative impact on seller performance metrics due to this issue will not be considered while evaluating your selling center account performance and you will not have to do anything from your end.

I don’t sell any of the prioritized products. What is going to happen to my business if I can’t replenish and/or ship my products?

We are making these temporary adjustments in order to prioritize which will be in effect starting April 12th 2020 , and we will let you know once we resume regular operations. We understand this is a change to your business, and we did not take this decision lightly. We are working hard to increase our fulfillment and logistics capacity. You may continue to sell products already in our fulfilment centers.

We appreciate your understanding as we prioritize the above products for our customers.

What happens if this measure from Souq affects my account performance adversely?

Any negative impact on seller performance metrics due to this issue will not be considered while evaluating your Souq Selling Centre account. You will not have to do anything from your end.

When will you return to regular operations?

We will let you know as soon as possible once we resume regular operations. In the meantime, we will expand the list of products (on an item-by-item basis as capacity permits).

 


 

Souq Fulfillment Centers : Locations and Contact information

 

KSA

  • Address: Souq Warehouse, Riyadh, Exit 16 Airport Road, Istanbul Street, Al Suly – Opposite Aramex.
  • Working hours: Saturday – Thursday 9 a.m. – 6 p.m.
  • To view KSA Warehouse locations on Google Maps, click the below links :
  • Phone numbers:
    • 00966 – 504 7211 18
    • 00966 – 554 5400 17
    • 00966 – 541 3367 13

 



Egypt

  • Address: Souq Warehouse, Cairo, Near Cairo Airport, OCL Compound, 4.5KM Area, Opposite Aramex.
  • Working hours: Saturday – Thursday 9 a.m. – 6 p.m.
  • To view Egypt Warehouse locations on Google Maps, click the below links :
  • Phone numbers:
    • 002 – 01011 3342 63
    • 002 – 01025 9131 12
    • 002 – 01099 9690 07

KSA – Referral Fees by category with description and examples

KSA Referral Fees – with description and examples 

Sellers pay a referral fee on each item sold (calculated as a % of selling price). Referral fees which vary by category which will be effective July 1st are listed below. 

Categories

Referral Fees (Effective Jul. 1)

Beauty

9%

Perfumes

15%

Baby

14%

Personal Care Appliances

9%

Health & Personal care

14%

Grocery

9%

Pet Products

14%

Portable Audio & Wireless

10%

Mobile Phones

5%

PC store

5%

Consumer Electronics

5%

Electronics Accessories

10%

Camera

8%

Sports

10%

Toys

10%

Home

10%

Kitchen

10%

Furniture

15%

Office products

15%

Major appliances

5%

Small appliances

10%

Outdoor

10%

Automotive

10%

Tools

10%

Music instruments

15%

Video Games

10%

Video Game Consoles

5%

Books

10%

Video

10%

Music

15%

Gift card

10%

Watches

  • 15% for the portion of the total sales price up to 5000 SAR, and

  • 5% for any portion of the total sales price greater than 5000 SAR

Apparel

15%

Luggage

15%

Shoes

15%

Jewelry

  • 15% for the portion of the total sales price up to 1000 SAR, and

  • 5% for any portion of the total sales price greater than 1000 SAR

Stamps collectibles

10%

 

Frequently Asked Questions:

Q: Is there any difference between referral fees for FBS and Easy Ship?

A: No, the category referral fees are the same across FBS and Easy Ship. 

Egypt – Referral Fees by category with description and examples

Souq Egypt Referral Fees including Category Referral Fees (applicable to FBS and Easy Ship)

Sellers pay a referral fee on each item sold (calculated as a % of selling price). Referral fees which vary by category which will be effective September 1 2020 are listed below.

Category Referral Fees (Effective September 1  2020)
CE  
Camera 3%
Electronics 8%
Televisions 3%
Electronics Accessories

·  13% for the portion of the total sales price up to 1000 EGP, and

·  8% for any portion of the total sales price greater than 1000 EGP

Mobile Phones 4%
Musical instruments 10%
Office products 10%
Personal Computers 6%*
Wireless & Portable Audio

·  10% for the portion of the total sales price up to 1000 EGP, and

·  8% for any portion of the total sales price greater than 1000 EGP

Consumables  
Baby 8%
Beauty 15%
Grocery 10%
Health & Personal care 10%
Perfumes 10%
Personal care Appliances 10%
Pet Products 13%
 Home & Leisure  
Automotive 11%
Furniture 10%
Home 11%
Kitchen 10%
Major appliances 3%
Outdoor 10%
Small Appliances 6%
Sports 11%
Stamps & Collectibles 10%
Tools & Home Improvement 10%
Toys & Games 11%
Media  
Books 3%
DVD & Video 10%
Gift card 10%
Music 10%
Video Game Consoles 3%
Video Games 10%
Softlines  
Apparel 15%
Jewelry 15%
Luggage 15%
Shoes 15%
Watches 10%
Other  
All other 10%

* Except Apple Laptops sold on FBS: For Apple laptops sold on FBS we will reduce the referral fee for a promotion period from September 1 2020 to August 31 2021 from 6% to 3%

Frequently Asked Questions:

Q: Is there any difference between referral fees for FBS and Easy Ship?

A: Category referral fees are the same across FBS and Easy Ship with no rates difference.

Egypt – FBS Fees with description and examples

Souq Egypt FBS Fees including fulfillment, closing and storage/LTSF fees – with description and examples

Souq Egypt FBS Fees Overview: Fulfillment, Closing, Storage, and Long-Term Storage Fees: 

 

1- FBS Fulfillment Fees

FBS sellers will be charged a fulfillment fee (per item sold) that varies by size (as shown below categories are split into Small, Medium and Large). 

FBS fulfillment fees

Item size

Fees (per item) Effective September 1, 2020

Small

4 EGP

Medium

6 EGP

Large

17 EGP

 

Size guide

Size

Category 

Size

CE

 

Camera

Small

Electronics

Medium

Televisions

Large

Electronics Accessories

Small

Mobile Phones

Small

Musical instruments

Medium

Office products

Medium

Personal Computers

Small

Wireless & Portable Audio

Small

Consumables

 

Baby

Small

Beauty

Small

Grocery

Small

Health & Personal care

Small

Perfumes

Small

Personal care Appliances

Small

Pet Products

Small

 Home & Leisure

 

Automotive

Medium

Furniture

Medium

Home

Medium

Kitchen

Small

Major appliances

Large

Outdoor

Medium

Small Appliances

Small

Sports

Medium

Stamps & Collectibles

Small

Tools & Home Improvement

Medium

Toys & Games

Small

Media

 

Books

Small

DVD & Video

Small

Gift card

Small

Music

Small

Video Game Consoles

Medium

Video Games

Small

Softlines

 

Apparel

Small

Jewelry

Small

Luggage

Small

Shoes

Small

Watches

Small

Other

 

All other

Small

 

 

2- FBS Closing Fees

FBS sellers will be charged a closing fee (per item sold) for items below 50 EGP. However, we are currently running a promotion removing all FBS closing fees as per below.

FBS closing fees

Item price

Fee 

Fee under promotion effective September 1, 2020 *

<50 EGP

5 EGP

0 EGP

>=50 EGP

0 EGP

0 EGP

 

*This promotion is planned to run till August 31st 2021

3- FBS Storage Fees

FBS sellers will be charged Storage Fees (per cubic foot of inventory per month). To help you manage your inventory, we have launched reports on Seller Center displaying item level aging and cubic foot data. 

Examples below outline how the storage fee is calculated. 

FBS storage fees

Storage fee for all inventory

Fee effective September 1, 2020

Frequency

All inventory 

4 EGP per cubic foot

Monthly

 

  1. FBS Long-Term Storage Fees 

FBS sellers will be charged Long Term Storage Fees (per cubic foot of inventory per month). The long-term storage fee will only be applied to items aged above 180 days, in addition to the monthly storage fee. To help you manage your inventory, we have launched reports on Seller Center displaying item level aging and cubic foot data. Examples below outline how the storage fee is calculated. 

FBS long term storage fees

Long term storage fee for aging inventory

Fee effective September 1, 2020

Frequency

Items aging above 365 days 

40 EGP per cubic foot

Monthly

 

Calculating cubic feet from centimeters

  1. Multiply length x width x height in centimeters to get the volume.
  2. Divide the volume by 28,317 cubic meters (30.5 x 30.5 x 30.5 cm = 28,372.6 cm3 divided by 28,317 = 1 cubic foot).

Example: A unit measuring 47 x 12 x 10 centimeters divided by 28,317 = 0.2 cubic feet.

 

FBS Fee Examples

SD Card

Category: Electronics Accessories

Product Size: Small 

Dimensions: 3.2 x 2.4 x 0.2 cm = 1.54 cm3 divided by 28,317 = 0 cubic ft.

Inventory Age: 60 days

 

Fee type

Fee

FBS Fulfillment Fee (per unit sold)

4.0 EGP

Storage Fee (per month per unit)

0 EGP

Long Term Storage Fee (per month per unit)

0 EGP

 

Toaster

Category: Small Appliances

Product Size Tier: Small
Dimensions: 25.5 x 18.5 x 17 cm = 8,019.8 cm3 divided by 28,317 = 0.283 cubic ft.
Inventory Age: 210 days

Fee type

Fee

FBS Fulfillment Fee (per unit sold)

4.0 EGP

Storage Fee (per month per unit)

1.1 EGP

Long Term Storage Fee (per month per unit) 

0 EGP

 

Wooden Cabinet

Category: Furniture

Product Size Tier: Medium
Dimensions: 74 x 56 x 32 cm= 132,608 cm3 divided by 28,317 = 4.68 cubic ft.
Inventory Age: 98 days

Fee type

Fee

FBS Fulfillment Fee (per unit sold)

4.0 EGP

Storage Fee (per month per unit)

18.7 EGP

Long Term Storage Fee (per month per unit)

0 EGP

 

Book

Category: Media

Product Size: Small 

Dimensions: 20.2 x 15.2 x 1.3 cm = 399 cm3 divided by 28,317 = 0.01 cubic ft.

Inventory Age: 400 days

 

Fee type

Fee

FBS Fulfillment Fee (per unit sold)

4.0 EGP

Storage Fee (per month per unit)

0.1 EGP

Long Term Storage Fee (per month per unit)

0.6 EGP

 

Toy

Category: Consumables

Product Size: Small 

Dimensions: 27.9 x 20.3 x 5.1 cm = 2,888 cm3 divided by 28,317 = 0.1 cubic ft.

Inventory Age: 370 days

 

Fee type

Fee

FBS Fulfillment Fee (per unit sold)

4.0 EGP

Storage Fee (per month per unit)

0.4 EGP

Long Term Storage Fee (per month per unit) 

4.0 EGP

 

Frequently Asked Questions:

Q: How are monthly storage fees calculated?

A: Storage fees are based on the daily average volume (measured in cubic feet) for the space your inventory occupies in fulfillment centers. The volume measurement is based on unit size when scanned upon inbound at our fulfillment centers. Items stored in fulfillment centers will be charged a monthly storage fee. Monthly inventory storage fees typically are charged and invoiced during the first week of the following month for which the fee applies. For example, your storage fee for March, will be invoiced during the first week of April. The storage fee invoices will be available in Selling Center.

 

Q: How are monthly long-term storage fees calculated?

A: The long-term storage fee is in addition to the monthly inventory storage fee. Assessment is based on the date an item is received in the fulfillment center. On the last day of each month, Fulfilled by Souq (FBS) conducts an inventory cleanup. On this date, inventory that has been in fulfillment centers for more than 365 days on the inventory cleanup date incur a long-term storage fee 40 AED per cubic foot in Egypt. 

 

Q: What if I sell an item before the end of the month?

A: Storage fees are based on average daily volume, and if an item is sold before the end of the month it will only be charged for the number of days it was in our fulfillment center. Long term storage fees are calculated on the last day of each month, if an item is sold before the assessment date it will not be charged a long term storage fee.

 

Q: I don’t know the volume of my items, how will it be calculated?

A: Upon inbounding items into our fulfillment centers, we will scan each of your items. The cubic volume along with inventory aging details will be available in Selling Center at an ASIN level. 

Q: I have other specific questions regarding FBS fees, whom do I reach out to?

A: Please contact us at feeannouncefeedback@souq.com

Egypt – Easy Ship Fees with description and examples

Souq Egypt Easy Ship Fees including Easy Ship Shipping Fees – with description and examples

 

Souq Egypt Easy Ship Fees Overview: Shipping Fees and Closing Fees

 

  1. Easy Ship Shipping Fees

Easy Ship sellers will be charged an Easy Ship Shipping fee (per item quantity) that varies by size (as shown below categories are splint into Small, Medium and Large). 

Easy Ship Shipping fees

Size

Fee (per item sold)

Small

5 EGP

Medium

8 EGP

Large

15 EGP

 

Size guide

Size

Category 

Size

CE

 

Camera

Small

Electronics

Medium

Televisions

Large

Electronics Accessories

Small

Mobile Phones

Small

Musical instruments

Medium

Office products

Medium

Personal Computers

Small

Wireless & Portable Audio

Small

Consumables

 

Baby

Small

Beauty

Small

Grocery

Small

Health & Personal care

Small

Perfumes

Small

Personal care Appliances

Small

Pet Products

Small

 Home & Leisure

 

Automotive

Medium

Furniture

Medium

Home

Medium

Kitchen

Small

Major appliances

Large

Outdoor

Medium

Small Appliances

Small

Sports

Medium

Stamps & Collectibles

Small

Tools & Home Improvement

Medium

Toys & Games

Small

Media

 

Books

Small

DVD & Video

Small

Gift card

Small

Music

Small

Video Game Consoles

Medium

Video Games

Small

Softlines

 

Apparel

Small

Jewelry

Small

Luggage

Small

Shoes

Small

Watches

Small

Other

 

All other

Small

 

  1. Easy Ship Closing Fees

Easy Ship sellers will be charged a closing fee (per item sold) for items below 100 EGP as per the table below

Easy Ship closing fees

Item price

Fee 

<100 EGP

5 EGP

>=100 EGP

0 EGP

 

Frequently Asked Questions

Q: I have other specific questions regarding Easy Ship fees, whom do I reach out to?

A: Please contact us at feeannouncefeedback@souq.com

Egypt – What is the overall Fee structure?

What Is The Fee Structure in Egypt?

 

Marketplace Fees in Egypt (Effective August 18th, 2019)

Marketplace Fees in Egypt follow the below structure:

 

Fee type

Fulfilled by Souq (FBS)

Easy Ship

 

Referral fee

 

Fulfillment fee

-

 

Shipping fee

-

 

Closing fee

 

Storage fee

-

 

Long term storage fee (if applicable)

-

 

 

 

For all market place items whether Fulfilled by Souq (FBS) or Easy Ship:

Referral Fee 

The Referral Fee is an item type based fee charged on each sold item. Sellers are only charged a variable Referral Fee after their items are sold successfully. The Referral Fee is calculated as per category item type by country.

 

Read more about Egypt Referral Fees per Item Type here.

 

For Fulfilled by Souq (FBS): 
In addition to the Referral Fee, Fulfilled by Souq orders are subject to the below fees

 

Fulfillment Fee

The Fulfillment Fee is charged per item sold and varies by size (as shown below categories are split into Small, Medium and Large). 

FBS fulfillment fees

Item size

Fee (per item sold)

Small

2 EGP

Medium

4 EGP

Large

15 EGP

 

To view the category size breakdown by category, click this link

 

Closing Fee

A Closing Fee of 5 EGP is charged (per item sold) for items < 50 EGP. This fee is zero (0) for items = or > 50 EGP.

However, we have a promotion on  all FBS closing fees as per below

FBS closing fees

Item price

Fee (per item sold)

Fee under promotion*

<50 EGP

5 EGP

0 EGP

>=50 EGP

0 EGP

0 EGP

*This promotion is planned to run till December 31st 2019

 

Storage Fee

The Storage Fee is charged monthly per cubic foot for sellers using the FBS service. To help you manage your inventory, we will be launching new reports on Seller Center displaying item level aging and cubic foot data. 

FBS storage fees

Storage fee for all inventory

Fee (per cubic foot)

Frequency

All inventory 

4 EGP per cubic foot

Monthly

 

 

Long Term Storage Fee (applicable on aging inventory only)

A Long Term Storage Fee is charged monthly per cubic foot of aging inventory for sellers using the FBS service. The long-term storage fee will only be applied to items aged above 180 days, in addition to the monthly storage fee. To help you manage your inventory, we will be launching new reports on Seller Center displaying item level aging and cubic foot data. 

FBS long term storage fees

Long term storage fee for aging inventory

Fee (per cubic foot)

Frequency

Items aging 181- 365 days

20 EGP per cubic foot

Monthly

Items aging above 365 days 

40 EGP per cubic foot

Monthly

 

 

Read more about Egypt FBS fees here.

 

 

For Easy Ship

In addition to the Referral Fee, Easy Ship orders are subject to the below fees

 

Shipping fee 

The Easy Ship Shipping Fee is charged per item sold and varies by size as shown in the table below. 

Easy Ship Shipping fees

Item size

Fee (per item sold)

Small

5 EGP

Medium

8 EGP

Large

15 EGP


To view the category size breakdown by category, click this link

 

Closing Fee

A Closing Fee of 5 EGP is charged (per item sold) for items < 100 EGP. This fee is zero (0) for items = or > 100 EGP.

Easy Ship closing fees

Item price

Fee (per item sold)

<100 EGP

5 EGP

>=100 EGP

0 EGP

 

 

Read more about Egypt Easy Ship fees here

 

Note: A 14% VAT on ALL Fees is applicable

 

Summary and examples

Fees summary table - Fulfilled by Souq (FBS)

Channel

Egypt

Selling Price (SP)

Referral Fee (RF)

Item Size

FBS Fulfillment Fee (FFF)

Closing Fee (CF)*

Total Fee (VAT Exclusive) (TF)

Total Fee (VAT inclusive)

FBS

SP < 50 EGP

SP

As per table

Small (S)

2

0

RF + FFF + CF

TF + 14% x TF

SP

As per table

Medium (M)

4

0

RF + FFF + CF

SP

As per table

Large (L) or Bulky (B)

15

0

RF + FFF + CF 

SP >=50 EGP

SP

As per table

Small (S)

2

0

RF + FFF

TF + 14% x TF

SP

As per table

Medium (M)

4

0

RF + FFF

SP

As per table

Large (L) or Bulky (B)

15

0

RF + FFF

*Promotion on FBS closing fee from March 7th till July 1st  

 

Fees summary table – Easy Ship (FBS)

Channel

Price range

Selling Price (SP)

Referral Fee (RF)

Item Size

EasyShip Shipping Fee (ES)

Closing Fee (CF)

Total Fee (VAT Exclusive) TF

Total Fee (VAT inclusive)

Easy Ship

SP < 100 EGP

SP

As per table

Small (S)

5

5

RF + ES + CF

TF + 14% x TF

SP

As per table

Medium (M)

8

5

RF + ES + CF

SP

As per table

Large (L) or Bulky (B)

15

5

RF + ES + CF

SP >=100 EGP

SP

As per table

Small (S)

5

0

RF + ES

TF + 14% x TF

SP

As per table

Medium (M)

8

0

RF + ES

SP

As per table

Large (L) or Bulky (B)

15

0

RF + ES

 

Exhibit 1: Home & Kitchen

Channel

Price range

Selling Price (SP)

Item Type

Referral Fee (RF)

Item Size

Fulfillment Fee for FBS or Shipping Fee for Easy Ship (FFF or ES)

Closing Fee (CF)

Total Fee (VAT Exclusive) TF

Total Fee (VAT inclusive)

FBS

SP < 50 EGP

30

Bakeware

10%

S

2

0

5.0

5.7

45

Utensils

10%

S

2

0

6.5

7.4

SP >=50 EGP

200

Electric Grill

3%

B

15

0

21.0

23.9

150

Cooking Pan

10%

S

2

0

17.0

19.4

Easy Ship

SP < 100 EGP

95

Cutlery set

10%

S

5

5

19.5

22.2

77

Barbecue tools

10%

S

5

5

17.7

20.2

SP >=100 EGP

350

Kettle

10%

S

5

0

40.0

45.5

7,000

Washing Machine

3%

B

15

0

225.0

256.5

 

Exhibit 2: Fashion

Channel

Price range

Selling Price (SP)

Item Type

Referral Fee (RF)

Item Size

Fulfillment Fee for FBS or Shipping Fee for Easy Ship (FFF or ES)

Closing Fee (CF)

Total Fee (VAT Exclusive) TF

Total Fee (VAT inclusive)

FBS

SP < 50 EGP

40

Luggage Scale

15%

M

4

0

10.0

11.4

43

Bracelets

15%

S

2

0

8.5

9.6

SP >=50 EGP

90

T-Shirt

15%

S

2

0

15.5

17.7

1,800

Eyewear

15%

S

2

0

272.0

310.1

Easy Ship

SP < 100 EGP

83

Wallet

15%

S

5

5

22.5

25.6

53

Hat

15%

S

5

5

18.0

20.5

SP >=100 EGP

150

Shoes

15%

S

5

0

27.5

31.4

500

Necklace

15%

S

5

0

80.0

91.2

 

 Exhibit 3: Electronic Devices and Accessories

Channel

Price range

Selling Price (SP)

Item Type

Referral Fee (RF)

Item Size

Fulfillment Fee for FBS or Shipping Fee for Easy Ship (FFF or ES)

Closing Fee (CF)

Total Fee (VAT Exclusive) TF

Total Fee (VAT inclusive)

FBS

SP < 50 EGP

40

Camera cleaning kit

13%

S

2

0

7.2

8.2

SP >=50 EGP

2,000

Mobile (non-Apple)

4%

S

2

0

82.0

93.5

5,000

Television 

3%

B

15

0

165.0

188.1

Easy Ship

SP < 100 EGP

70

Tripod

13%

S

5

5

19.1

21.8

82

Computer peripheral

13%

M

8

5

23.7

27.0

SP >=100 EGP

2,000

Camera

3%

S

5

0

65.0

74.1

4,600

Laptop 

6%

M

8

0

284.0

323.8