Seller Performance Program

The Seller Performance Program is designed to help you deliver a better customer experience and build trust with your buyers. Souq.com expects sellers to always provide great service that results in a high level of buyer satisfaction.

 

At Souq.com, Customer Experience is in direct co-relation with the Product quality and Service safety delivered by the sellers on the Marketplace.

This is why the Seller Performance Program is here; to help you deliver a better customer experience and build trust with your buyers. Souq.com expects sellers to always provide great service that results in a high level of buyer satisfaction.

This will help you generate more revenue and happy customers. Meeting and exceeding buyers’ expectations from beginning to end. So Customers will come back to shop with you again and again by securing more sales.

Your Performance Rating on Souq.com  is subject to a Monthly Evaluation Cycle and is driven by four (4) elements:

  • Your Cancellation Rate
  • Your Late Shipment Rate
  • Your Return Rate
  • And your Negative Feedback Rate

Performance Rating

Every first week of the month a New Rating is generated as your Overall Performance Rating, taking into consideration the previous 3 Months Performance. This means that every month, your Overall Performance will be one of the following: Premium, Above Standard, Standard or Below Standard.

To maintain a high bar for customer experience and reduce the risk counterfeit, new sellers will be put on a hold-period of 90 days after their first selling activity on Souq is initiated before they are eligible for a performance evaluation (and/or) category promotions, if applicable.

Performance Key 

Remember that it is most important to decrease your high rates on a day-to-day basis for you to view the impact on your Performance along the way.

Scoring and maintaining a Premium Rating in your overall Seller Performance will increase your chances to i) Boost your products visibility on the website, ii) Enable your participation in scheduled Marketing Campaigns, iii) Make you eligible to win the Buy Button, iv) Become a Top Seller on Souq.com and v) Most importantly get Early Payment Release for each sale you make.

On the other hand, if you’re scoring as low as a Below Standard Overall Rating for several months, it will have a negative impact on your seller experience as well as the buyer’s, let alone minimizing your sales, receiving negative feedbacks, narrowing your business growth and perhaps resulting the suspension of your selling privileges.

You can check your Performance Metrics by Scrolling downward on the Selling Center Dashboard for a general Overview of your Performance Ratings.

Performance Overview

OR  for more details on how your performance Ratings for each element has been calculated, you may revert to your Performance Dashboard, under the Performance Section of your Selling Center Menu.

Performance Dashboard

The Performance Dashboard will show you which Evaluation cycle are you being evaluated on at the present moment and where does your Rating percentage make you stand for the Cancellation, Return, Late Shipment and Negative Feedback Rates along with a Week over Week Graph for your reference to view which week has actually made you improve or fail in regards to your performance metrics.

Return Rate

You can also click on any of the “How to Reduce Your Performance Rate” links for more tips on how to improve your performance.

Read more about  the Seller Performance Metrics 

Drop off locations and timings for White Friday Sale

Please find below the country based courier and logistic details (drop off locations and contact information).

UAE

Q Express :

Phone Number: +971-4-706 5555

Website: http://www.q-express.com/en/location

Location Timing Address
Abu Dhabi (Less than 20 Shipments)  9:00 AM to 9:00 PM                   Mussafah, Warehouse number-14, Sector-4

Fujairah

(Less than 20 Shipments)

9:00 AM to 9:00 PM Block I, next to union bakery, Al Hayl Industrial Area
Al Ain(Less than 20 Shipments)  9:00 AM to 9:00 PM New Industrial Area, street 118 – warehouse no 41 street 17 – behind Premier Motors
Ras Al Khor 9:00 AM to 9:00 PM 3 16a St, Ras A Khor Industrial Area 2
Karama 9:00 AM to 9:00 PM 12D St, Community 318, Sheikh Mohamed Charity Building (Back Side enterance), Karama
Al Qouz 9:00 AM to 9:00 PM 22 St,Al Quoz Industrial 3, Q Express Building

KSA

Q Express :

Phone Number: +966-9-2003 3898

Website: http://www.q-express.com/en/location

Location Timing Address
Riyadh Station        From 11 AM to 12 AM             Al-Saluy District ,Near  Dallah Driving School, in front of  Sanabel Al Salam warehouse, Riyadh.
Madina Outlet From 11 AM to 9 PM            
Jeddah Station From 11 AM to 12 AM Al Mutanazahat District, Near Nada Compound, Jeddah
Dammam Station From 11 AM to 12 AM Khalidiya  District ,the port road  – Salman  Al Farsee  street behind AJaber  cars (Kia Motors). Damamam  
Madina Station From 11 AM to 9 PM Miqat area- Street Omar ibn al-Khattab Street -beside Miqat station and the Kurdi mosque   
Al Hassa Station From 11 AM to 9 PM Al Naseyah Area , Al Nafsiya Street, behind Ahsa’a Mall   Prince Nayef street
Hail Station From 11 AM to 9 PM 3944 Al-Imam Muhammad Ibn Saud, Al Mahattah, 3904-, Hail 55421,
Makka Station From 11 AM to 9 PM Jeddah highway road – behind the Hajjaj City –  Prince Nayef street
Qassim Station From 11 AM to 9 PM Buraidah King Abdulaziz Street in front of the first industrial city beside Semsa Company
Abha Station From 11 AM to 9 PM Ben Hishbl Valley , near vegetable market,opposite  station bin Rashid  
Tabouk Station From 11 AM to 9 PM Marooj Al Amir, Al Bazi Street, Near Hazarath Al Hind,Tabuk
Gizan Station From 11 AM to 9 PM Karbooz dist, Abu Arish Street, Before Hyundai Showroom. Jazan


SMSA:

Phone Number: +966-9-2000 9999

Website: http://www.smsaexpress.com/contact.html

Download SMSA Drop off Information

Naqel: 

Phone Number:  +966-9-2002 7447

Website: http://www.naqel.com.sa/contactus.php

Aramex: 

Phone Number:  +966-9-2002 7447

Website: https://futurenow.aramex.com/support/find-office

Souq Logistics

Phone Number:  +966-9-2003 3898

Website: http://delivery.souq.com/en/location

Egypt

Q Express :

Phone Number:  02-25989500

Website: http://www.q-express.com/en/location

Location Timing Address
Cairo HUB From 10 AM to 6 PM                                 Kilo 4.5 Suez Road, Saeka St next to Kahraba Hospital, Ideal Warehouse or Aramex Warehouse
(Cai-01) Heliopolis K4.5 Station        From 10 AM to 6 PM  Kilo 4.5 Suez Road, Saeka St next to Kahraba Hospital, Ideal Warehouse or Aramex Warehouse
(Cai-02) Mohandseen Station From 10 AM to 6 AM 5 Ibrahim Osman St, from Falah St, from Shehab St next to Embassy of Malawi, Mohandesen
(AEX-01) Alexandria Station From 10 AM to 6 AM Downtown Mall, International Park, Kilo 8, Alexandria Cairo Desert Rd. Beside Abu Ghali Motors & Abu Rabea For Sandwiches – Alexandria
(Cai-05) 6 of October Station From 10 AM to 10 PM 8th District – Building 4 Ahaly – Behind El Hosary Mosque – 1st Neighborhood – El Tahrir Rd. In Front Of Ragab Sons Supermarket & Beside El Otify Pharmacy, 6 October City
(TNT-01) Tanta Station From 10 AM to 10 PM Shop No. 2, 3 – El Halawani Tower – Life St in front of Tanta Sports stadium – Tanta
(Lux-01) Luxor Station From 10 AM to 10 PM
(QSU-01) Al Mansoura Station From 10 AM to 10 PM No. 4 Hassan El Zeiny St. (Old Otobis St.) Off El Sheikh Yunus – Beside Train Station – El Mansoura
(AST-01) Asyut Station From 10 AM to 10 PM
(ISM-01) Ismailia Station From 10 AM to 10 PM Shop 2, Group R, – Government Employees Association Section – Second District / Ismailia – Shebin El Koum St. – Beside El Hawy Cars Showroom – In Front Of Electricity Company
( ASW-01) Aswan Station From 10 AM to 10 PM

Aramex: 

Phone Number:  16996

Website: https://futurenow.aramex.com/support/find-office

How to Register as a Seller on Souq.com

Get yourself started by creating your Seller Account on Souq.com and reach millions of potential customers in a few clicks.

 

Start by accessing the Souq.com website and click the Sell with Us link at the top of the page

Click on “Sell Your Items Now!” to start creating your Selling Account.

 

https://lh5.googleusercontent.com/W1hAmCIXcQz6841Fv2vsLMUqgBma2OPb0BApTFdgn8WggIyX2ds3opRzRgKYaYbLhr-XD5l5jA0f_dzPefJHy4EWAX14AXK0KMoSQPxvTxp8_wdq1QY0w6SNgwZCy4HjqEaTSXE7

Sell Your Items Now

 

Step 1: Enter your Personal and/or Business related Contact Information and click “Save and continue “on the Bottom Right corner every step of the way.

 

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Contact Information

 

Step 2: Enter your identification credentials. We hold on to your personal information in our safe and secure server.

 

https://lh3.googleusercontent.com/fo_6koanH8_gj75ysHMYr2q_PKDo5wTNLhaSR7w0PHnnmimWjsOjzwjWbN4jftcMGplynJp0jGX2-6soIgdCm02kXR7ikMOekhowdFyIAFCZ1Hi2vB4iw-AVrk9MOCitlYwiGK3C

Account Verification

 

Step 3: Enter your order pick up location. This is the address where the courier will come to collect the items sold. So, fill-in the detailed address of the warehouse, store, or venue where your inventory is stored for the courier to pick your orders.

 

https://lh6.googleusercontent.com/aYR43hGoFPzFXZfAfqGMYGvC2ldLRIpIj8cg7lXpxJvYIbRc0O4YvOXhStFfd1EkyEFgmcXifdj04SHVjbQmUNS8r0fVnrp901GXVOoV7PQb8LJOjhPu3zIr937vCPX5Kk4pnUck

Order Pickup Location Details

Step 4: Now comes the fun part where you get to choose your store name on Souq.com. Choose a store name that is creative and relevant to the products you’re selling. It's recommended that you choose a name that directly relates to the products you’re selling and that it’d be easy and fun for your customers to recognize. The store can only be generated ONCE, so choose carefully!

 

https://lh6.googleusercontent.com/kyUZgYKs9cKG8OOaoV2pLqhRssHhjdNO2lQFIcKW0VFZQD-GKWpYIiS53yOFvZSnANgYwzaY61Y-MoE8TMO3fkvP0qR2V7czyZUQ4h7fo9nhDTYrefgbCU3rmC6GosRueImCmvKD

Store Name

 

Continue on to Registration Overview to check all of your data and click on “My Account” this will revert you to your newly created selling center.

 

https://lh5.googleusercontent.com/UnxkAtGm2UgCir5U6R4jiLQVjPFHBWnSKvTl8lak1PGIwGF2qHnRHvagJQvGV8zELdwoOtS21tLBUgjJs56NsoCtkObG6Cs9MzlNj9-b9O2B7PMziF732P-_nX_mhxvk9dfLbLXe

Registration Overview


Step 5: Confirm your registration by clicking on the verification link sent to your associated email address.

Read more about Discover your Selling Center

Discover Souq.com Selling Center

This video takes you through the various Selling Center sections to help you navigate better and get accustomed to your new Souq.com seller interface.

 

You can Login to your Selling Center from the main Souq.com website by clicking on the Sell With Us button up top or by logging in to https://sell.souq.com/

 

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Sell With Us

 

From the Settings Tab, make sure to fill-in your Account settings. Read How to Register as a Seller on Souq.com 

 

Account Settings

 

Adjust your User-Permissions by creating staff accounts from the Manage Sub Accounts section. Start by providing the name of the sub account user, create a user name and a

Password. You can create as many sub accounts as necessary.

 

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Manage Sub Accounts

 

Don’t forget to activate your notifications to receive email notifications every time a new action occurs among the list below.

 

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Notification Settings

 

It is also important to fill-in the Banking Credentials associated to your selling account to transfer your earnings from Souq.com Account to your registered Bank Account: The information needed are your Account holder name, Account number, Bank name and Branch.