KSA Sellers VAT Help Page

Table of Contents

  1. About VAT on your Sales through Souq.com
  2. About VAT on Sales for Customers in KSA
  3. VAT Rates
  4. Registration obligation in KSA
  5. Manage Your VAT Registration Number
  6. About Entering your VAT Registration Number
  7. About VAT Invoices to the Customers
  8. About VAT on the commission fees charged by Souq.com
  9. About VAT on items returned

 

  1. About VAT on your Sales through Souq.com 
    Kingdom of Saudi Arabia (“KSA”) and the United Arab Emirates (“UAE”) will introduce VAT from 1 January 2018. VAT is a consumption tax that is charged at every stage of the supply chain. VAT will be imposed on most domestic supplies of goods and services at a standard rate of 5% with few exemptions and zero-ratings.

    If you are VAT registered in the KSA, you are required to charge 5% VAT on all orders shipped to customers in the KSA, unless the sale is subject to the 0% VAT rate.

    It’s the responsibility of each Souq.com Marketplace seller to ensure they are VAT-compliant and you should seek professional advice if you are unsure of your obligations.

 

  1. About VAT on Sales for Customers in KSA
    As a KSA VAT registered Marketplace Seller you are required by law to collect VAT on orders for goods shipped within KSA.

    For customers with a KSA delivery address, VAT shall be charged in accordance with the KSA VAT local legislation. All the prices published in the Souq.com webpage must include the amount of any applicable VAT.

 

  1. VAT Rates
    VAT Rates may vary depending on the destination country and items being delivered.

    The rate of VAT that applies to most supplies of goods and services in the KSA is 5%.

    In limited circumstances, certain health and education related goods may be subject to the zero percent (0%) rate of VAT.

 

  1. Registration obligation in KSA
    All companies, businesses or entities which make an annual taxable supply of goods and services in KSA in excess of SAR 375,000 are legally required to register for VAT.

    It is your responsibility to ensure that duplicate applications are not submitted. The VAT registration application is a standalone process that is different to the number obtained in relation to other taxes. This number must be used for the purposes of conducting your VAT related business activities only.

 

  1. Manage Your VAT Registration Number
    You can enter your information relating to VAT on the selling center here.

 

  1. About Entering your VAT Registration Number
    You can input your information relating to VAT on the selling center here.

 

  1. About VAT Invoices to the Customers
    As a seller on Souq.com, it is your responsibility to comply with the VAT Law at all times.

    Whether registered for KSA VAT, for any goods or services supplied after 1 January 2018, you will be required to issue a valid tax invoice. The particulars to be contained a tax invoice are specified in the Article (53.5) of the VAT Implementing Regulations of KSA.

    Upon the delivery of the order, as a seller, you should expect a request from the customer to submit a Tax Invoice through the Financials tab.

 

  1. About VAT on the commission fees charged by Souq.com
    The introduction of VAT will impact on the total amount of the commission charged by Souq.com to your business, which will include VAT at a rate of 5% from 1 January 2018.

    The commission will be charged over the VAT exclusive prices displayed by the VAT Registered Marketplace sellers on Souq.com webpage. For the non-VAT registered Marketplace sellers, the commission will be charged over the final price displayed on Souq.com webpage.

    The electronic invoices in connection with the commission fee charged by Souq.com will be available in your log in account through the Orders tab.

 

  1. About VAT on items returned
    In case of return orders, VAT will need to be refunded to the customer by way of a Tax credit note. It is an obligation of the Marketplace Seller to provide the customers with a valid Tax credit note.

    Upon the return order, you should expect a request from the customer to provide with a Tax Credit Note through the Financials tab.

 Read more about KSA VAT FAQs.

KSA Sellers VAT FAQS

What is VAT?

Value Added Tax, or abbreviated to “VAT”.

VAT is an indirect tax that applies to sales and purchases i.e. it is a transaction based tax. VAT operates at each level of the supply chain from producer, manufacturer, wholesaler and retailer; this ultimately ensures that VAT is accounted for at each stage of the supply chain until it finally rests with the end user.

 

What is the rate of VAT?

The standard rate of VAT in the KSA is 5%.

Specific goods and services may be subject to the 0% rate of VAT or may be VAT exempt.

VAT will be charged at 0% in respect of the following main categories of supplies in the KSA:

  • Export of goods outside the KSA.
  • Services provided to non-GCC residents.
  • Transportation services for Goods or passengers outside KSA and related supplies.
  • The first supply of investment metals by its producer.
  • Medicines and medical equipment.

 

When do I need to register for VAT?

All companies, businesses or entities which make an annual taxable supply of goods and services in KSA in excess of SAR 375,000 are legally required to register for VAT.

If you are VAT registered in KSA and have received a VAT registration number issued by the GAZT, you can enter your information relating to VAT on the selling center here.

Remember: it’s the responsibility of each Souq.com Marketplace seller to ensure they are VAT-compliant and you should seek professional advice if you are unsure of your obligations.

 

What if I already have an income tax number in the KSA?

The VAT registration application is a standalone process and you will be issued with a Tax Registration Number (VAT Number) that is different to the number obtained in relation to other taxes. This number must be used for the purposes of conducting your VAT related business activities only.

 

How is VAT charged?

In order to charge VAT you must first be registered for VAT and obtain a VAT number.

Once you are VAT registered, you are bound by the VAT rules applicable to the country in which you are registered but it normally means that you must charge VAT (where applicable) on your sales and show this VAT on a tax invoice (please consult your tax adviser for specific advice regarding invoicing requirements).

Please note that you should check VAT reporting and invoicing requirements in each country in which you register.  Although these requirements are similar there can be notable differences. Please see section below regarding VAT invoicing.

 

How do I know if I should charge VAT on my supplies?

A person who is required or elects to register for VAT must charge and collect VAT on supplies of most goods and services.

As a KSA VAT registered seller you are required to charge 5% VAT on all orders shipped to customers in the KSA, unless the sale is subject to the 0% VAT rate.

 

Is VAT paid recoverable?

VAT can be reclaimed in certain circumstances through your VAT return.

Once you are VAT registered in the KSA, if you incur KSA VAT on expenditure relating to your business activities you can recover this VAT by way of your VAT return, i.e. the VAT incurred on your purchases/costs can be offset against the VAT due on your sales. VAT incurred on costs is referred to as input VAT.

A valid VAT invoice or import documentation is generally required to support a claim for VAT.

In connection with certain expenses detailed in the KSA VAT Implementing Regulations, VAT cannot be recoverable.

 

What is meant by VAT exempt?

Exempt activities refers to those that are not liable to VAT. VAT is generally irrecoverable by persons engaged in VAT exempt activities and therefore a direct cost.

 

What is Import VAT?

Where you bring goods into the KSA from overseas, those goods are subject to import VAT at the first point of entry into that destination country. The rate of VAT due at import will be the same as would apply were the goods supplied within the GCC country of import.

Import VAT is normally recoverable provided you are registered for VAT and hold the necessary import documentation to support claims for deduction or refund of VAT.

 

What is a B2C Consumer?

For the purpose of these FAQ’s, we consider that a B2C consumer is a person who is not registered or liable to be registered for VAT.

These may include private individuals, public bodies, charities and businesses that are not registered because their turnover is below the VAT registration threshold or those activities are entirely exempt from VAT.

 

What is a B2B Customer?

For the purposes of these FAQ’s, a business customer is a legal or natural person VAT registered, making purchases of goods and services for the purposes of carrying on a taxable business.

For the purposes of these FAQ’s, we have taken for granted that a B2B customer is able to provide with his VAT registration number.

 

What do we mean by prices inclusive of VAT

All the prices published in the Souq.com webpage must include the amount of any applicable VAT.

 

Will all the categories of goods charged with 5%?

VAT will be imposed on most domestic supplies of goods and services in KSA at a standard rate of 5% with few exemptions and zero-ratings.

VAT will be charged at 0% in respect of the following main categories of supplies in the KSA:

  • Export of goods outside the KSA.
  • Services provided to non-GCC residents.
  • Transportation services for Goods or passengers outside KSA and related supplies.
  • The first supply of investment metals by its producer.
  • Medicines and medical equipment.

 

How can I get myself registered for VAT?

In order to register for VAT, businesses must first be registered at GAZT for Zakat and Income Tax.

Some large companies, particularly those already registered for other forms of tax in KSA are auto-registered for VAT by GAZT. If this applies to your business, you will receive a notification from GAZT notifying you of this.

If your company is not auto-registered, you can register online on the following link:
https://login.gazt.gov.sa/irj/portal?ume.logon.locale=en&login=X

The Registration form will require you to specify:

  • Whether you are an importer
  • Whether you are an exporter
  • IBAN number (for refunds) – not required if already logged with GAZT
  • VAT eligibility start date
  • VAT taxable supplies (expected over next 12 months)
  • VAT taxable supplies (past 12 months)
  • VAT taxable purchases (expected over next 12 months)
  • VAT taxable purchases (past 12 months)

 

Benefits of getting VAT registration as a business?

As a VAT registered business you will be obliged to charge VAT to your customers in connection with your supplies of goods or services, but you may be entitled to deduct input VAT, so that any VAT charged by your suppliers does not become a cost in your supply chain.

 

I have obtained my VAT Registration certificate on xxx date. Can I claim my VAT input tax preregistration?

You may be entitled to deduct Input VAT incurred in respect of purchases of goods or services before the effective date of registration, provided that the conditions listed in the Article 49 (points 2 and 3) of the KSA VAT Implementing Regulations are met.

 

How can I update my VAT number?

You can enter your information relating to VAT on the selling center here

 

How will VAT be calculated on the commission and other service revenue from Souq?

The introduction of VAT will impact on the total amount of the commission charged by Souq.com to your business, which will include VAT at a rate of 5% from 1 January 2018.

The commission will be charged over the VAT exclusive prices displayed by the VAT Registered Marketplace sellers on Souq.com webpage. For non-VAT registered Marketplace sellers, the commission will be charged over the final price displayed on Souq.com webpage.

 

How can I get my tax Invoice?

The electronic invoices in connection with the commission fee charged by Souq.com will be available in your log in account through the Orders tab.

 

Who will be responsible of issuing Tax Invoice to the customer?

As a seller on Souq.com, it is your responsibility to comply with the VAT Legislation at all times. This includes issuing valid tax invoices on sales made to customers (where necessary), collecting VAT (if applicable) and payment of VAT to the KSA General Authority of Zakat & Tax (GAZT).

 

How will I know if I have to issue Tax Invoice to my customers?

If you are registered for VAT, for any goods or services supplied after 1 January 2018, you will be required to issue a valid tax invoice. The particulars to be contained a tax invoice are specified in the Article (53.5) of the KSA VAT Implementing Regulations of KSA.

 

How can my customers ask for a tax Invoice? Will Souq.com providing them with the Contact Us information or is there any support center for facilitating these queries?

Upon the delivery of the order, as a seller, you should expect a request from the customer to submit a Tax Invoice through the Financials tab.

In any case, as a seller on Souq.com, it is your responsibility to comply with the VAT Law at all times. This includes issuing valid tax invoices on sales made to customers (where necessary), collecting VAT (if applicable) and payment of VAT to the KSA General Authority of Zakat & Tax (GAZT).

 

What should I do in case of return orders?

In case of return orders, VAT will need to be refunded to the customer by way of a Tax credit note. It is an obligation of the Marketplace Seller to provide the customers with a valid Tax credit note.

Upon the return order, you should expect a request from the customer to provide with a valid Tax Credit Note through the Financials tab.

 

Read the KSA Sellers VAT Help Page

UAE Sellers VAT FAQS

What is VAT?

Value Added Tax, or abbreviated to “VAT”.

VAT is an indirect tax that applies to sales and purchases i.e. it is a transaction based tax. VAT operates at each level of the supply chain from producer, manufacturer, wholesaler and retailer; this ultimately ensures that VAT is accounted for at each stage of the supply chain until it finally rests with the end user.

 

What is the rate of VAT?

The standard rate of VAT in the UAE is 5%.

Specific goods and services may be subject to the 0% rate of VAT or may be VAT exempt.

VAT will be charged at 0% in respect of the following main categories of supplies in the UAE:

  • Exports of goods and services outside UAE.
  • International transportation, and related supplies;
  • Certain investment grade precious metals (e.g. gold, silver, of 99% purity);
  • Supply of certain education services, and supply of relevant goods and services made by educational institutions;
  • Supply of certain Healthcare services, and supply of certain pharmaceutical products and medical equipment.

 

When do I need to register for VAT?

A resident person must register for VAT in the UAE if the value of their taxable supplies and imports, exceeds the mandatory registration threshold of AED 375,000 over a 12-month period or is anticipated during the next 30 days.

A single VAT registration and Tax Identification Number (VAT Number) applies to all business activities undertaken by you. No person can hold more than one number and it is your responsibility to ensure that duplicate applications are not submitted.

If you are VAT registered in the UAE or KSA and have received a VAT registration number issued by FTA or GAZT, You can enter your information relating to VAT on the selling center here

Remember: it’s the responsibility of each Souq.com Marketplace seller to ensure they are VAT-compliant and you should seek professional advice if you are unsure of your obligations.

 

What if I already have an income tax number in the UAE?

The VAT registration application is a standalone process and you will be issued with a Tax Registration Number (VAT Number) that is different to the number obtained in relation to other taxes. This number must be used for the purposes of conducting your VAT related business activities only.

 

How is VAT charged?

In order to charge VAT you must first be registered for VAT and obtain a VAT number.

Once you are VAT registered, you are bound by the VAT rules applicable to the country in which you are registered but it normally means that you must charge VAT (where applicable) on your sales and show this VAT on a tax invoice (please consult your tax advisor for specific advice regarding invoicing requirements).

Please note that you should check VAT reporting and invoicing requirements in each country in which you register.  Although these requirements are similar there can be notable differences. Please see section below regarding VAT invoicing.

 

How do I know if I should charge VAT on my supplies?

A person who is required or elects to register for VAT must charge and collect VAT on supplies of most goods and services.

As a UAE VAT registered seller you are required to charge 5% VAT on all orders shipped to customers in the UAE, unless the sale is subject to the 0% VAT rate.

 

Is VAT paid recoverable?

VAT can be reclaimed in certain circumstances through your VAT return.

Once you are VAT registered in the UAE, if you incur UAE VAT on expenditure relating to your business activities you can recover this VAT by way of your VAT return, i.e. the VAT incurred on your purchases/costs can be offset against the VAT due on your sales. VAT incurred on costs is referred to as input VAT.

A valid VAT invoice or import documentation is generally required to support a claim for VAT.

In connection with certain expenses detailed in the UAE VAT Law, VAT cannot be recoverable.

 

What is meant by VAT exempt?

Exempt activities refers to those that are not liable to VAT. VAT is generally irrecoverable by persons engaged in VAT exempt activities and therefore a direct cost.

 

What is Import VAT?

Where you bring goods into the UAE from overseas, those goods are subject to import VAT at the first point of entry into that destination country. The rate of VAT due at import will be the same as would apply were the goods supplied within the GCC country of import.

Import VAT is normally recoverable provided you are registered for VAT and hold the necessary import documentation to support claims for deduction or refund of VAT.

 

What is a B2C Consumer?

For the purpose of these FAQ’s, we consider that a B2C consumer is a person who is not registered or liable to be registered for VAT.

These may include private individuals, public bodies, charities and businesses that are not registered because their turnover is below the VAT registration threshold or those activities are entirely exempt from VAT.

 

What is a B2B customer?

For the purposes of these FAQ’s, a business customer is a legal or natural person VAT registered, making purchases of goods and services for the purposes of carrying on a taxable business.

For the purposes of these FAQ’s, we have taken for granted that a B2B customer is able to provide with his VAT registration number.

 

What do we mean by prices inclusive of VAT?

All the prices published in the Souq.com webpage must include the amount of any applicable VAT.

 

Will all the categories of goods charged with 5%?

VAT will be imposed on most domestic supplies of goods and services at a standard rate of 5% with few exemptions and zero-ratings.

VAT will be charged at 0% in respect of the following main categories of supplies in the UAE:

  • Exports of goods and services outside the UAE.
  • International transportation, and related supplies;
  • Certain investment grade precious metals (e.g. gold, silver, of 99% purity);
  • Supply of certain education services, and supply of relevant goods and services made by educational institutions;
  • Supply of certain Healthcare services, and supply of certain pharmaceutical products and medical equipment.

 

How can I get myself registered for VAT?

If you are required to register for VAT, or would like to voluntarily register for VAT, you should complete a VAT registration form via the Federal Tax Authorities online portal:

https://eservices.tax.gov.ae/en-us/login?returnurl=%2fen-us%2fuser%2fdashboard

During the application process various documents will be requested to validate the information provided (e.g. trade license, certificate of incorporation, Emirates ID, Articles of Association, etc.).

The VAT registration form will also ask you to provide details about your business, such as:

  • Description of business activities
  • Last 12 months turnover figures
  • Projected future turnover figures
  • Expected values of imports and exports
  • Whether you expect to deal with GCC suppliers or customers
  • Details of Customs Authority registration, if applicable

The form should be completed by a person who is an authorized signatory of the business e.g. a Director, owner, someone holding Power of Attorney to sign on behalf of the business etc.

Following approval of the application a Tax Registration Number (VAT Number) will be issued.

 

What are the benefits of getting VAT registration as a business?

As a VAT registered business you will be obliged to charge VAT to your customers in connection with your supplies of goods or services, but you may be entitled to deduct input VAT, so that any VAT charged by your suppliers does not become a cost in your supply chain.

 

I have obtained my VAT Registration certificate on xxx date? Can I claim my VAT input tax preregistration, any specific requirement to meet?

As per Article (56) of the UAE VAT Law, you may recover the Input VAT born before the VAT Registration on the first VAT Return to be submitted, provided that these Goods and Services were used to make taxable supplies that entitle you to recover VAT (e.g. non-exempt business activities).

However, VAT may not be recovered if the Services were received more than five years prior to the date of VAT Registration, or where the goods were moved to another Implementing State prior to the VAT Registration in the UAE.

 

How can I update my VAT number?

You can enter your information relating to VAT on the selling center here

 

How will VAT be calculated on the commission and other service revenue from Souq?

The introduction of VAT will impact on the total amount of the commission charged by Souq.com to your business, which will include VAT at a rate of 5% from 1 January 2018.

The commission will be charged over the VAT exclusive prices displayed by the VAT Registered Marketplace sellers on Souq.com webpage. For the non-VAT registered Marketplace sellers, the commission will be charged over the final price displayed on Souq.com webpage.

 

How can I get my tax Invoice?

The electronic invoices in connection with the commission fee charged by Souq.com will be available in your log in account through the Orders tab.

 

Who will be responsible of issuing Tax Invoice to the customer?

As a seller on Souq.com, it is your responsibility to comply with the VAT Law at all times. This includes issuing valid tax invoices on sales made to customers (where necessary), collecting VAT (if applicable) and payment of VAT to the UAE Federal Tax Authority (“FTA”).

 

How will I know if I have to issue Tax Invoice to my customers?

If you are registered for VAT, for any goods or services supplied after 1 January 2018, you will be required to issue a valid tax invoice. The particulars to be contained a tax invoice are specified in the Article (59.1) of the VAT Executive Regulations of UAE.

 

How can my customers ask for a tax Invoice? Will Souq.com providing them with the Contact Us information or is there any support center for facilitating these queries?

Upon the delivery of the order, as a seller, you should expect a request from the customer to submit a Tax Invoice through the Financials tab.

In any case, as a seller on Souq.com, it is your responsibility to comply with the VAT Law at all times. This includes issuing valid tax invoices on sales made to customers (where necessary), collecting VAT (if applicable) and payment of VAT to the UAE Federal Tax Authority (“FTA”).

 

What should I do in case of return orders?

In case of return orders, VAT will need to be refunded to the customer by way of a Tax credit note. It is an obligation of the Marketplace Seller to provide the customers with a valid Tax credit note.

Upon the return order, you should expect a request from the customer to provide with a valid Tax Credit Note through the Financials tab.

 

Marketplace UAE Sellers VAT

Table of Contents

  1. About VAT on your Sales through Souq.com
  2. About VAT on Sales for Customers in the UAE
  3. VAT Rates
  4. Registration obligation in the UAE
  5. Manage Your VAT Registration Number
  6. About Entering your VAT Registration Number
  7. About VAT Invoices to the Customers
  8. About VAT on the commission fees charged by Souq.com
  9. About VAT on items returned

 

  1. About VAT on your Sales through Souq.com 
    UAE and the Kingdom of Saudi Arabia (“KSA”) will introduce VAT from 1 January 2018. VAT is a consumption tax that is charged at every stage of the supply chain. VAT will be imposed on most domestic supplies of goods and services at a standard rate of 5% with few exemptions and zero-ratings. If you are VAT registered in the UAE, you are required to charge 5% VAT on all orders shipped to customers in the UAE, unless the sale is subject to the 0% VAT rate. It’s the responsibility of each Souq.com Marketplace seller to ensure they are VAT-compliant and you should seek professional advice if you are unsure of your obligations.

 

  1. About VAT on Sales for Customers in the UAE
    As a VAT registered Marketplace Seller you are required by law to collect VAT on orders for goods shipped within the UAE.

    For customers with an UAE delivery address, VAT shall be charged in accordance with the VAT local legislation. All the prices published in the Souq.com webpage must include the amount of any applicable VAT.

 

  1. VAT Rates
    VAT Rates may vary depending on the destination country and items being delivered.

    The rate of VAT that applies to most supplies of goods and services in the UAE is 5%.

    In limited circumstances, certain health and education related goods may be subject to the zero percent (0%) rate of VAT.

 

  1. Registration obligation in the UAE
    A resident person must register for VAT in the UAE if the value of their taxable supplies and imports, exceeds the mandatory registration threshold of AED 375,000 over a 12-month period or is anticipated to be exceeded during the next 30 days.

    A single VAT registration and Tax Identification Number (VAT Number) applies to all business activities undertaken by you. It is your responsibility to ensure that duplicate applications are not submitted.

    The VAT registration application is a standalone process that is different to the number obtained in relation to other taxes. This number must be used for the purposes of conducting your VAT related business activities only.

 

  1. Manage Your VAT Registration Number
    You can input your information relating to VAT on the selling center here.

 

  1. About Entering your VAT Registration Number
    You can enter your information relating to VAT on the selling center here

 

  1. About VAT Invoices to the Customers
    As a seller on Souq.com, it is your responsibility to comply with the VAT Law at all times.

    Whether registered for VAT, for any goods or services supplied after 1 January 2018, you will be required to issue a valid tax invoice. The particulars to be contained a tax invoice are specified in the Article (59.1) of the VAT Executive Regulations of UAE.

    Upon the delivery of the order, as a seller, you should expect a request from the customer to submit a Tax Invoice through the Financials tab.

 

  1. About VAT on the commission fees charged by Souq.com
    The introduction of VAT will impact on the total amount of the commission charged by Souq.com to your business, which will include VAT at a rate of 5% from 1 January 2018.

    The commission will be charged over the VAT exclusive prices displayed by the VAT Registered Marketplace sellers on Souq.com webpage. For the non-VAT registered Marketplace sellers, the commission will be charged over the final price displayed by the sellers on Souq.com webpage.

    The electronic invoices in connection with the commission fee charged by Souq.com will be available in your log in account through the Orders tab.

 

  1. About VAT on items returned 
    In case of return orders, VAT will need to be refunded to the customer by way of a Tax credit note. It is an obligation of the Marketplace Seller to provide the customers with a valid Tax credit note. Upon the return order, you should expect a request from the customer to provide with a Tax Credit Note through the Financials tab.
Read more about UAE VAT FAQs .

Seller Performance Program

The Seller Performance Program is designed to help you deliver a better customer experience and build trust with your buyers. Souq.com expects sellers to always provide great service that results in a high level of buyer satisfaction.

 

At Souq.com, Customer Experience is in direct co-relation with the Product quality and Service safety delivered by the sellers on the Marketplace.

This is why the Seller Performance Program is here; to help you deliver a better customer experience and build trust with your buyers. Souq.com expects sellers to always provide great service that results in a high level of buyer satisfaction.

This will help you generate more revenue and happy customers. Meeting and exceeding buyers’ expectations from beginning to end. So Customers will come back to shop with you again and again by securing more sales.

Your Performance Rating on Souq.com  is subject to a Monthly Evaluation Cycle and is driven by four (4) elements:

  • Your Cancellation Rate
  • Your Late Shipment Rate
  • Your Return Rate
  • And your Negative Feedback Rate

Performance Rating

Every first week of the month a New Rating is generated as your Overall Performance Rating, taking into consideration the previous 3 Months Performance. This means that every month, your Overall Performance will be one of the following: Premium, Above Standard, Standard or Below Standard.

To maintain a high bar for customer experience and reduce the risk counterfeit, new sellers will be put on a hold-period of 90 days after their first selling activity on Souq is initiated before they are eligible for a performance evaluation (and/or) category promotions, if applicable.

Performance Key 

Remember that it is most important to decrease your high rates on a day-to-day basis for you to view the impact on your Performance along the way.

Scoring and maintaining a Premium Rating in your overall Seller Performance will increase your chances to i) Boost your products visibility on the website, ii) Enable your participation in scheduled Marketing Campaigns, iii) Make you eligible to win the Buy Button, iv) Become a Top Seller on Souq.com and v) Most importantly get Early Payment Release for each sale you make.

On the other hand, if you’re scoring as low as a Below Standard Overall Rating for several months, it will have a negative impact on your seller experience as well as the buyer’s, let alone minimizing your sales, receiving negative feedbacks, narrowing your business growth and perhaps resulting the suspension of your selling privileges.

You can check your Performance Metrics by Scrolling downward on the Selling Center Dashboard for a general Overview of your Performance Ratings.

Performance Overview

OR  for more details on how your performance Ratings for each element has been calculated, you may revert to your Performance Dashboard, under the Performance Section of your Selling Center Menu.

Performance Dashboard

The Performance Dashboard will show you which Evaluation cycle are you being evaluated on at the present moment and where does your Rating percentage make you stand for the Cancellation, Return, Late Shipment and Negative Feedback Rates along with a Week over Week Graph for your reference to view which week has actually made you improve or fail in regards to your performance metrics.

Return Rate

You can also click on any of the “How to Reduce Your Performance Rate” links for more tips on how to improve your performance.

Read more about  the Seller Performance Metrics 

Drop off locations and timings for White Friday Sale

Please find below the country based courier and logistic details (drop off locations and contact information).

UAE

Q Express :

Phone Number: +971-4-706 5555

Website: http://www.q-express.com/en/location

Location Timing Address
Abu Dhabi (Less than 20 Shipments)  9:00 AM to 9:00 PM                   Mussafah, Warehouse number-14, Sector-4

Fujairah

(Less than 20 Shipments)

9:00 AM to 9:00 PM Block I, next to union bakery, Al Hayl Industrial Area
Al Ain(Less than 20 Shipments)  9:00 AM to 9:00 PM New Industrial Area, street 118 – warehouse no 41 street 17 – behind Premier Motors
Ras Al Khor 9:00 AM to 9:00 PM 3 16a St, Ras A Khor Industrial Area 2
Karama 9:00 AM to 9:00 PM 12D St, Community 318, Sheikh Mohamed Charity Building (Back Side enterance), Karama
Al Qouz 9:00 AM to 9:00 PM 22 St,Al Quoz Industrial 3, Q Express Building

KSA

Q Express :

Phone Number: +966-9-2003 3898

Website: http://www.q-express.com/en/location

Location Timing Address
Riyadh Station        From 11 AM to 12 AM             Al-Saluy District ,Near  Dallah Driving School, in front of  Sanabel Al Salam warehouse, Riyadh.
Madina Outlet From 11 AM to 9 PM            
Jeddah Station From 11 AM to 12 AM Al Mutanazahat District, Near Nada Compound, Jeddah
Dammam Station From 11 AM to 12 AM Khalidiya  District ,the port road  – Salman  Al Farsee  street behind AJaber  cars (Kia Motors). Damamam  
Madina Station From 11 AM to 9 PM Miqat area- Street Omar ibn al-Khattab Street -beside Miqat station and the Kurdi mosque   
Al Hassa Station From 11 AM to 9 PM Al Naseyah Area , Al Nafsiya Street, behind Ahsa’a Mall   Prince Nayef street
Hail Station From 11 AM to 9 PM 3944 Al-Imam Muhammad Ibn Saud, Al Mahattah, 3904-, Hail 55421,
Makka Station From 11 AM to 9 PM Jeddah highway road – behind the Hajjaj City –  Prince Nayef street
Qassim Station From 11 AM to 9 PM Buraidah King Abdulaziz Street in front of the first industrial city beside Semsa Company
Abha Station From 11 AM to 9 PM Ben Hishbl Valley , near vegetable market,opposite  station bin Rashid  
Tabouk Station From 11 AM to 9 PM Marooj Al Amir, Al Bazi Street, Near Hazarath Al Hind,Tabuk
Gizan Station From 11 AM to 9 PM Karbooz dist, Abu Arish Street, Before Hyundai Showroom. Jazan


SMSA:

Phone Number: +966-9-2000 9999

Website: http://www.smsaexpress.com/contact.html

Download SMSA Drop off Information

Naqel: 

Phone Number:  +966-9-2002 7447

Website: http://www.naqel.com.sa/contactus.php

Aramex: 

Phone Number:  +966-9-2002 7447

Website: https://futurenow.aramex.com/support/find-office

Souq Logistics

Phone Number:  +966-9-2003 3898

Website: http://delivery.souq.com/en/location

Egypt

Q Express :

Phone Number:  02-25989500

Website: http://www.q-express.com/en/location

Location Timing Address
Cairo HUB From 10 AM to 6 PM                                 Kilo 4.5 Suez Road, Saeka St next to Kahraba Hospital, Ideal Warehouse or Aramex Warehouse
(Cai-01) Heliopolis K4.5 Station        From 10 AM to 6 PM  Kilo 4.5 Suez Road, Saeka St next to Kahraba Hospital, Ideal Warehouse or Aramex Warehouse
(Cai-02) Mohandseen Station From 10 AM to 6 AM 5 Ibrahim Osman St, from Falah St, from Shehab St next to Embassy of Malawi, Mohandesen
(AEX-01) Alexandria Station From 10 AM to 6 AM Downtown Mall, International Park, Kilo 8, Alexandria Cairo Desert Rd. Beside Abu Ghali Motors & Abu Rabea For Sandwiches – Alexandria
(Cai-05) 6 of October Station From 10 AM to 10 PM 8th District – Building 4 Ahaly – Behind El Hosary Mosque – 1st Neighborhood – El Tahrir Rd. In Front Of Ragab Sons Supermarket & Beside El Otify Pharmacy, 6 October City
(TNT-01) Tanta Station From 10 AM to 10 PM Shop No. 2, 3 – El Halawani Tower – Life St in front of Tanta Sports stadium – Tanta
(Lux-01) Luxor Station From 10 AM to 10 PM
(QSU-01) Al Mansoura Station From 10 AM to 10 PM No. 4 Hassan El Zeiny St. (Old Otobis St.) Off El Sheikh Yunus – Beside Train Station – El Mansoura
(AST-01) Asyut Station From 10 AM to 10 PM
(ISM-01) Ismailia Station From 10 AM to 10 PM Shop 2, Group R, – Government Employees Association Section – Second District / Ismailia – Shebin El Koum St. – Beside El Hawy Cars Showroom – In Front Of Electricity Company
( ASW-01) Aswan Station From 10 AM to 10 PM

Aramex: 

Phone Number:  16996

Website: https://futurenow.aramex.com/support/find-office

How to Register as a Seller on Souq.com

Get yourself started by creating your Seller Account on Souq.com and reach millions of potential customers in a few clicks.

 

Start by accessing the Souq.com website and click the Sell with Us link at the top of the page

Click on “Sell Your Items Now!” to start creating your Selling Account.

 

https://lh5.googleusercontent.com/W1hAmCIXcQz6841Fv2vsLMUqgBma2OPb0BApTFdgn8WggIyX2ds3opRzRgKYaYbLhr-XD5l5jA0f_dzPefJHy4EWAX14AXK0KMoSQPxvTxp8_wdq1QY0w6SNgwZCy4HjqEaTSXE7

Sell Your Items Now

 

Step 1: Enter your Personal and/or Business related Contact Information and click “Save and continue “on the Bottom Right corner every step of the way.

 

https://lh5.googleusercontent.com/vcxNRYLan1ebcw7rOrUJ0wTT-vrFBsLsEzkbo_1I-eqQXhaLwTTDPL2c5xxFkWBy6nhu6g-Qz6Vayg-KE3Z9z29jINK8egwL0mpBgDbRGLvPkaLO_yK6ivKeS4UwOI1PWDdiqwn_

Contact Information

 

Step 2: Enter your identification credentials. We hold on to your personal information in our safe and secure server.

 

https://lh3.googleusercontent.com/fo_6koanH8_gj75ysHMYr2q_PKDo5wTNLhaSR7w0PHnnmimWjsOjzwjWbN4jftcMGplynJp0jGX2-6soIgdCm02kXR7ikMOekhowdFyIAFCZ1Hi2vB4iw-AVrk9MOCitlYwiGK3C

Account Verification

 

Step 3: Enter your order pick up location. This is the address where the courier will come to collect the items sold. So, fill-in the detailed address of the warehouse, store, or venue where your inventory is stored for the courier to pick your orders.

 

https://lh6.googleusercontent.com/aYR43hGoFPzFXZfAfqGMYGvC2ldLRIpIj8cg7lXpxJvYIbRc0O4YvOXhStFfd1EkyEFgmcXifdj04SHVjbQmUNS8r0fVnrp901GXVOoV7PQb8LJOjhPu3zIr937vCPX5Kk4pnUck

Order Pickup Location Details

Step 4: Now comes the fun part where you get to choose your store name on Souq.com. Choose a store name that is creative and relevant to the products you’re selling. It's recommended that you choose a name that directly relates to the products you’re selling and that it’d be easy and fun for your customers to recognize. The store can only be generated ONCE, so choose carefully!

 

https://lh6.googleusercontent.com/kyUZgYKs9cKG8OOaoV2pLqhRssHhjdNO2lQFIcKW0VFZQD-GKWpYIiS53yOFvZSnANgYwzaY61Y-MoE8TMO3fkvP0qR2V7czyZUQ4h7fo9nhDTYrefgbCU3rmC6GosRueImCmvKD

Store Name

 

Continue on to Registration Overview to check all of your data and click on “My Account” this will revert you to your newly created selling center.

 

https://lh5.googleusercontent.com/UnxkAtGm2UgCir5U6R4jiLQVjPFHBWnSKvTl8lak1PGIwGF2qHnRHvagJQvGV8zELdwoOtS21tLBUgjJs56NsoCtkObG6Cs9MzlNj9-b9O2B7PMziF732P-_nX_mhxvk9dfLbLXe

Registration Overview


Step 5: Confirm your registration by clicking on the verification link sent to your associated email address.

Read more about Discover your Selling Center

Discover Souq.com Selling Center

This video takes you through the various Selling Center sections to help you navigate better and get accustomed to your new Souq.com seller interface.

 

You can Login to your Selling Center from the main Souq.com website by clicking on the Sell With Us button up top or by logging in to https://sell.souq.com/

 

https://lh3.googleusercontent.com/6CFrLbf_KIyFlui5HhN3NafYQXACqTzQWGPYsIJt10v28ID1oiXVPu14Pp5YJTiZTVBnoKEAPLcjzzAAF4BFzMuU2-CWX4_EdYdJq6Qv74fqyNEwowIWQQ1gxQ_EGVDGqI1Fnx9F

Sell With Us

 

From the Settings Tab, make sure to fill-in your Account settings. Read How to Register as a Seller on Souq.com 

 

Account Settings

 

Adjust your User-Permissions by creating staff accounts from the Manage Sub Accounts section. Start by providing the name of the sub account user, create a user name and a

Password. You can create as many sub accounts as necessary.

 

https://lh3.googleusercontent.com/QLQKaDiYQ9Nqj4os8AnD1gZUcvqaXzcA5xdq5fgABslT0OwAzjUgWTGHYzH1cQpOAvVLRajD8VUjJc384QoRNvTcf7ozCUgeV0F3zNotPxVLca9R-W_iHhqoy-sM9SxkudWXJ0wD

Manage Sub Accounts

 

Don’t forget to activate your notifications to receive email notifications every time a new action occurs among the list below.