Prohibited Products List

The following products are prohibited to be listed on Souq.com:

  • Alcohol: Alcoholic beverages are not allowed on Souq.com, including liquor licenses.
  • Animals and Animal Products: No living creature of any kind allowed to be sold or listed for sale on Souq.com; such as household pets, farm animals, wildlife, reptiles, and insects. This also applies to animal organs.
  • Art: Unauthorized copies or reproductions of artwork that violates any copyrights and trademarks.
  • Currency Exchange, Counterfeit Money, Trading Money, and Cash Equivalents: including currency currently in use, counterfeit coins and paper money (such as bank notes, bonds, and money orders), stocks and securities.
    Equipment designed to create money or counterfeit items is prohibited.
  • Digital Downloads: Souq.com prohibits the listing of products that are made available by digital download, including “codes” that can be used to access content on other websites and platforms.
  • Drugs
  • Electronics: including electronic products intended to affect or manipulate traffic signals; products designed to intentionally block or interfere with licensed or authorized radio communications; products that gain access to cable or satellite television without permission (example: Dream Box); radar detectors; Large, heavy electronic products such as dish washers, laundry washing and drying machines, stoves, refrigerators, freezers etc.; phone unlocking devices; and spying tools (such as USB pens with cameras and spy cameras of any kind).
  • Food and Beverages: Alcohol, prohibited animal products, and expired products are not allowed to be listed nor sold on Souq.com
  • Gambling and Lottery: including lottery tickets, coin operated slot machines, and slot machines that can be converted to use coins, credit cards, and cash.
  • Hazardous Chemicals and Dangerous Products: including products containing Bisphenol A (BPA); products containing Carbon Tetrachloride; explosives; books with information on how to make explosive devices; products containing red phosphorous; products containing thermite; used oil; products and batteries containing mercury; and products contaminated by radiation.
  • Media: Unauthorized copies or reproductions of media that violate any copyright or trademark.
  • Medical Devices and Accessories
  • Monuments: stolen monuments nor any monument over 200 years old is prohibited to be sold on Souq.com.
  • Pornography: Pornographic or XXX rated movies of any kind as well as pornographic magazines of any kind are not allowed to be listed nor sold on Souq.com.
  • Offensive Products: Products that promote or glorify hatred, violence, racial slurs, sexual or religious intolerance are prohibited as well as promoting any organization with such views
    Examples of prohibited offensive products:
    -Crime Scene photographs
    -Morgue or Autopsy photographs
    -Human Body Parts
    -Images and Video
  • Postage Meters & Stamps: including listings for sale or lease of postage meters, counterfeit stamps and equipment designed to create counterfeit stamps.
  • Sexual Wellness: including products that portray nudity in a gratuitous or graphic manner, sexual health products, sexual aid devices, adult-only novelty items.
  • Software: Unauthorized copies or reproductions of software that violate any copyright or trademark. cell Phone unlocking software and software to jailbreak iPhone phones.
  • Surveillance Equipment: including devices that are primarily useful for the purpose of the surreptitious interception of wire, oral or electronic communications, devices used for hacking, descrambling or otherwise obtaining unauthorized access to wire, electronic or other types of communication and devices designed to facilitate the surreptitious viewing or recording of individuals for sexual purposes.
  • Tobacco & Tobacco-related Products: including tobacco or any products that contains tobacco, electronic cigarettes and related products, nicotine inhalers or nasal sprays..
  • Weapons: including guns, ammunition (such as pepper sprays), gun parts and accessories, knives, explosives (such as fireworks, flares and grenades) and electric shocks.
  • Other: including:
    • Products that are specifically manufactured not for distribution within the country cannot be sold on Souq.com.
    • Products that infringe upon an individual’s privacy, such as the sale of marketing lists and personal information and login details.
    • Listings that redirect any customer from the Souq.com site into any other sales channel.
    • Government documents, identification, birth certificates, passports and licenses.
    • Vouchers: including Wild Wadi Vouchers, Entertainer Vouchers, F1 Tickets (allowed only if seller sells it at face value), Private Auction without proper description, Voucher without picture, Facebook Poker Chips. (in UAE)
    • Domain names (in UAE)
    • Products intended to be used to produce an illegal product or undertake an illegal activity
    • Mobile numbers registered on Souq.com
    • Mini-listings (Products with prices less than SAR 10.00 or AED 1.00)
    • Products with Proselytizing Content (in KSA)
    • Replica Products (perfumes, bags, shoes, clothing… etc.) (in Egypt)
    • Blaze Series Books (in Egypt)
    • Keyword Spamming
    • Used cellular phone SIM cards
    • Replica Products & Singapore Perfumes
    • E-books without resale rights

What is the dashboard and what should I expect to see?

The selling center dashboard is your start point when it comes to running and managing your online business on Souq.com, we revamped the way it looks so it now shows the most important actions and figures you need to know more frequently.

Here are the components that you’re supposed to see when you visit your dashboard:

  • Are you a new seller ? You’re most welcome to your new home.

You have to start as a new seller at some point, and to make things simple for all new sellers, we only show them the most important action they need to use when they start, which is the listing of products on the website.

 

  • Inventory

When you list any of your products on the website, a new widget appears on your dashboard to keep you aware of their statuses. You need to regularly check them to make sure all customers can see and buy them.

Inventory

  • Order and Complains

This widget will appear when you receive an order, it helps you to stay on top of your orders and to follow up on them immediately. Your goal is to clear all the numbers in this widget and to serve all your customers.

orders

  • Sales and Financials

This widget also appears upon receiving orders, and will help you to track your weekly / monthly sales, along with a summary of your financials.

Financials

  • Performance

Appears when you complete your first three months of selling, and helps you know how satisfied your customers were. It gets updated on a monthly basis so you need to monitor it closely.

We will keep adding multiple useful widgets regularly, so if you have anything in mind please share it with us and we’ll be glad to help.

Performance

What is the shipping location and why do I need it?

The shipping location is the address that will be used when the courier needs to come and pick up your items. We require at least one primary location to be added, as this will be used when listing your offers.

We recommend using clear directions and well known landmarks when describing your address, this will make it easier for the courier to find you. The map also is a great way to best specify where you are.

Once saved, you will need to verify the mobile phone number saved in that location details, this will ensure this phone is working in case we needed to contact you for your products pickup.

 

Overview on the withdrawals statuses

This is the page where you can see the history of your withdrawal requests and see the status of each one of them.

We have separated them into two different tabs.

Unpaid: The list of requests that are still pending, as well as requests which failed to be processed (along with the reason).

Paid: Shows the list of withdrawal requests that were successfully processed, including the date and amount of withdrawal request.

General notes about withdrawals

Here are some notes and information you need to know about withdrawals from your seller account on Souq.com:

  • Any withdrawal request will take up to 7 working days to be deposited to your bank account.
  • When requesting a withdrawal to a foreign bank account, a bank charge will be deducted from the payment amount requested
  • There’s a limited number of withdrawal requests initiated in a time interval according to the country and as per the following:
    • UAE – One withdrawal request per day
    • KSA – One withdrawal request every 15 days
    • Egypt – One withdrawal request every 15 days
    • Kuwait – One withdrawal request every 15 days

What is the processing fee?

The processing fee is taken from sellers on each shipment done within any order they get, and it’s set as a fixed value according to the country.

Here is the processing fee value in each country

UAE – 7.5 AED , whereas processing fee will be  0 AED for for orders at/ below 50 AED

Saudi – 7.5 SAR , whereas processing fee will be  0 SAR for for orders at/ below 50 SAR

Egypt – 15 EGP , whereas processing fee will be  0 EGP for for orders at/ below 200 EGP

What is the commission fee structure?

 

Image result for uae flag Image result for ksa flag 

Effective May 15th, 2018 until October 15th, 2018 a Fee Promotion will be applicable in UAE and KSA:

 

Read more about the Fees Structure. (UAE/KSA)

Read more about the Fees for Each Item Type. (UAE/KSA)

Read more about the Old Fee vs. New Fee Special Offer. UAE/KSA)

 

Image result for Egypt flag

Effective June 1st, 2018 the following Fee Revisions will be applicable in Egypt:

 

Read more about the Fees Structure. (Egypt)

Read more about the Fees for Each Item Type. (Egypt)

 

How to get paid

The payment process is easy and straightforward, and includes the following steps:

  1. Add your bank information: That’s what we need to know in order to transfer your money, you can add the bank information details from Settings –> Bank Information, which should include the following details:
    • Account Holder Name
    • Bank Name
    • Branch Name
    • Account Number
    • IBAN
    • Nationality (for UAE sellers only)
  2. Get orders: simple, get the customers to buy your products listed live on Souq.com, getting new orders will start adding money to your Souq.com account
  3. Wait until the money are available: Whenever you get a new order, you won’t be able to withdraw its amount immediately, as we keep this amount pending for 3 days to make sure that the customer want the product and doesn’t want to return it. After 3 days of receiving the order, its amount will appear in your “Available” section in the financials which means that you can withdraw it.
  4. Request Withdrawal: That’s the last step, you need to go to “Financials –> Request Withdrawal”, where you can specify the amount that you want to be transferred to your bank account. We will process your request and will have the amount deposited within 7 working days.

Please check this article for general notes about the withdrawal process

Changing from buyer to seller account

buyer-to-seller

If you already have a buyer account on Souq.com, you can easily switch it to a seller account without the need to register again. Follow the following steps to switch:

  1. Open this link for the selling hub, and then login to your account..
  2. After you login, you should see a minimized seller registration box asking for the phone number.
  3. Fill your phone number and click “Get started”

That’s it, by completing those simple steps your account will change from buyer to seller. Note that you can still buy products normally as before, nothing will change on your buying experience.