Getting Started

Steps to help you start selling faster

Dashboard

All important actions and figures related to your selling account

Inventory

Inventory listing and management

Orders

Managing Orders, and Returns

Financials

All your transactions and withdrawals details

Performance

Managing Performance, Complaints and Feedback

Listing and managing

fulfilled by Souq products, managing orders, and much more

Apps

Powerful tools to get the best out of your seller account

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SELL ON SOUQ.COM

Start Selling

Introducing Souq.com
Discover the advantages and benefits you experience as a seller to help boost your Sales and grow your business with Souq.com.

 How to sign-up
Get yourself started by creating your Seller Account on Souq.com and reach millions of potential customers in a few clicks.

Discover Your Selling Center
This tutorial takes you through the various Selling Center sections to help you navigate better and get accustomed to your new Souq.com seller interface.

List your Products

How to Create Single & Bulk Offers for Existing Items on Souq.com
This tutorial takes you through simple steps on how to list your product offers against existing items on Souq.com and reach millions of potential customers!

How to Create Single & Bulk New Items on Souq.com
This tutorial takes you through simple steps on how to list new products to the Souq.com catalog in Single and in Bulk and reach millions of potential customers!

Optimize your seller performance

Seller Performance Program
This tutorial will hep you assimilate Souq.com Seller Performance expectations,
understand the Performance elements you will be accountable for as a seller, grasp the stakes and impact of scoring high performance rates and pick-up those best practices to maintain an outstanding Seller Performance Rating.

Improve Your Late Shipment Rate - Best Practices
Souq.com expects that sellers behave like professional businesses. To lower your Late Shipment Rate, there are golden rules that you need to keep I mind these Seller Performance related Best Practices.

Improve Your Cancellation Rate - Best Practices
Souq.com expects that sellers behave like professional businesses. To lower your Cancellation Rate, there are golden rules that you need to keep I mind these Seller Performance related Best Practices.

Improve Your Return Rate - Best Practices
Souq.com expects that sellers behave like professional businesses. To lower your Return Rate, there are golden rules that you need to keep I mind these Seller Performance related Best Practices.

Improve Your Negative Feedback Rate - Best Practices
Souq.com expects that sellers behave like professional businesses. To lower your Negative Feedback Rate, there are golden rules that you need to keep I mind these Seller Performance related Best Practices.

The Buy Button
To best serve the customer’s own experience when intending to purchase a given item, the system carefully examines the Buy Button Winner based on the combination of experience-driven criteria. Find-out which and work towards implementing them to your selling process.

Manage your Operations

Inventory Management
This tutorial takes you through inventory management functionalities, statuses, and updates to help you manage and keep track of your inventory daily.

Order Management
This tutorial takes you through order management lifecycle, statuses, and order processing to help you manage and follow-up on your orders daily.

Return Management
This tutorial takes you through return management lifecycle, statuses, reasons and processes to file complaints to help you manage and follow-up on your returns more effectively.

Most Common FAQ's

Account & Financials

Listing & Inventory

Order Management & Performance

What fees am I paying when selling on Souq.com?

For more information about the new commision fees in Egypt visit: 
http://help.sell.souq.com/en/knowledge-base/new-summer-commission-fees/

What will the commission and payment processing fees be if I am selling an item that is AED 50 or less?

The commission for items at or below AED 50 is a flat 20%, without any minimum charge or payment processing fee.

For more information about the new commision fees in Egypt visit:
http://help.sell.souq.com/en/knowledge-base/new-summer-commission-fees/ 

What is the minimum price of items I can list to sell on Souq.com?

There is no minimum price, but generally, any listing that is AED 50 or less, make you pay less to Souq.com,

as there is NO payment processing fee and NO minimum charge of commission.

Hence you will be able to price your products lower and be competitive against other sellers.

Refer to the following illustration for a better understanding:

Payment Structure

Unit Selling Price AED 10 AED 20 AED 30 AED 40 AED 50 Above AED 50
Applicable Commission Charge 20% 20% 20% 20% 20% As per the product category
Payment Processing Fee 0 0 0 0 0 AED 7.5
Net Payable  2 AED 4 AED 6 AED 8 AED  10 AED Product category commission + AED 7.5

Can I Create a Sub Account With Restricted Access / View?

Yes you can create multiple sub accounts, please visit this link for more details on how to do it.

Can I change all the prices (or quantities) of my inventory or specific segment of them at once?

Of course, you just have to find your offers you want to do the changes on (you can do that using the custom filters), export these listings through the export button, do the changes you want and re-import them through the Import Offer Changes in Bulk button.

Click here to know more about bulk inventory management

What items can I sell on Souq.com?

knowledge-base/what-items-can-i-sell-on-souq-com/

What is the difference between “Inventory Management” and “Item Listing”?

knowledge-base/what-is-the-difference-between-inventory-management-and-item-listing/

For how long do my listings remain in the "Pending" state?

/knowledge-base/listing-provisioning/

How can I download my entire inventory?

knowledge-base/download-my-inventory/

Is there a way I can change all the prices (or quantities) of my inventory or specific segment of them at once?

Of course, you just have to find your offers  you want to do the changes on (you can do that using the custom filters), export these listings through the export button, do the changes you want and re-import them through the Import Offer Changes in Bulk button.

 

How much do I need to pay in commission fees for products sold on Souq.com?

Click Here to visit our page which gives details about the commission structure in full details.

What should I do if the shipping courier did not show up to pick-up the order?

knowledge-base/dropping-off-orders-to-courier-hub

 

Got more questions in your mind?  VIEW ALL FAQ'S »