Most Common FAQ's

Account & Financials

What are the steps needed to start selling on Souq.com?

knowledge-base/steps-needed-to-sell

What fees am I paying when selling on Souq.com?

For more information about the new commision fees in Egypt visit: 
http://help.sell.souq.com/en/knowledge-base/new-summer-commission-fees/

How do I get paid for my sold products on Souq.com?

knowledge-base/how-to-get-paid

I already have an account on Souq.com, do I need to register again to sell?

knowledge-base/switching-from-buyer-to-seller-account

Can I sell as an individual and not as a company?

knowledge-base/selling-as-an-individual

Can I sell internationally on Souq.com?

knowledge-base/selling-internationally

What will the commission and payment processing fees be if I am selling an item that is AED 50 or less?

The commission for items at or below AED 50 is a flat 20%, without any minimum charge or payment processing fee.

For more information about the new commision fees in Egypt visit:
http://help.sell.souq.com/en/knowledge-base/new-summer-commission-fees/ 

What is the minimum price of items I can list to sell on Souq.com?

There is no minimum price, but generally, any listing that is AED 50 or less, make you pay less to Souq.com,

as there is NO payment processing fee and NO minimum charge of commission.

Hence you will be able to price your products lower and be competitive against other sellers.

Refer to the following illustration for a better understanding:

Payment Structure

Unit Selling Price AED 10 AED 20 AED 30 AED 40 AED 50 Above AED 50
Applicable Commission Charge 20% 20% 20% 20% 20% As per the product category
Payment Processing Fee 0 0 0 0 0 AED 7.5
Net Payable  2 AED 4 AED 6 AED 8 AED  10 AED Product category commission + AED 7.5

Can I Create a Sub Account With Restricted Access / View?

Yes you can create multiple sub accounts, please visit this link for more details on how to do it.

Listing & Inventory

Can I change all the prices (or quantities) of my inventory or specific segment of them at once?

Of course, you just have to find your offers you want to do the changes on (you can do that using the custom filters), export these listings through the export button, do the changes you want and re-import them through the Import Offer Changes in Bulk button.

Click here to know more about bulk inventory management

What items can I sell on Souq.com?

knowledge-base/what-items-can-i-sell-on-souq-com/

What is the difference between “Inventory Management” and “Item Listing”?

knowledge-base/what-is-the-difference-between-inventory-management-and-item-listing/

For how long do my listings remain in the "Pending" state?

/knowledge-base/listing-provisioning/

How can I download my entire inventory?

knowledge-base/download-my-inventory/

Is there a way I can change all the prices (or quantities) of my inventory or specific segment of them at once?

Of course, you just have to find your offers  you want to do the changes on (you can do that using the custom filters), export these listings through the export button, do the changes you want and re-import them through the Import Offer Changes in Bulk button.

Order Management & Performance

How much do I need to pay in commission fees for products sold on Souq.com?

Click Here to visit our page which gives details about the commission structure in full details.

What should I do when I receive my first order?

knowledge-base/order-management-overview

How can I schedule orders pick-up with shipping couriers?

knowledge-base/shipping-orders-to-buyers

What should I do if the shipping courier did not show up to pick-up the order?

knowledge-base/dropping-off-orders-to-courier-hub

What should I do with returned items?

knowledge-base/returns-management

How my selling activities are being evaluated on Souq.com?

knowledge-base/seller-performance-overview


Got more questions in your mind?  VIEW ALL FAQ'S »

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